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0 Replies and 7730 Views Database changes for v12 - UTC date conversion - VERY IMPORTANT!    7730  0 Started by  Rod Weir Background HelpMaster v12 and above supports multiple timezones when entering, updating or viewing any date/time data.  This is very useful if you use HelpMaster across different timezones. In order to support this functionality, HelpMaster needs to store all date data in the database as UTC (Universal coordinated time).  When the date data is displayed to the end user, it is converted and displayed in local time.  If the timezone for the date is different to the local time, Hel...
0 7730
04/25/2012 10:08 PM
3 Replies and 17799 Views How to improve SQL Server performance and thus HelpMaster's too.  17799  3 Started by  Dennis Odri I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeouts and Exchange mailbox access timeouts. I discovered that they had only allocated 2GB RAM and a single CPU to their HelpMaster server which is a Virtual Machine which also hosts their HelpMaster database under SQL Server 2012 Express. It seems that SQL Server 2012 requires a minimum of 4GB of RAM on the host. I also recommended that he enables a...
3 17799
by  Josh BJump to last post
11/23/2016 3:53 PM
0 Replies and 5850 Views End of life notice for SQL Server 2005  5850  0 Started by  Rod Weir Support for SQL Server 2005 is coming to an end in 2016. https://support.microsoft.com/en-us/lifecyclep1=2855&wa=wsignin1.0  If you're still using SQL Server 2005 for HelpMaster (or any other system), please consider upgrading to a more recent version of SQL Server soon. If you need any help with this please contact PRD Software and we can help you.
0 5850
09/18/2015 12:08 PM
1 Replies and 7866 Views Database and Report Wizard Error  7866  1 Started by  Robert Bean HelpMaster 13.6.4 Database Patch Log File ============================================ Please report any errors to PRD Software at supportprdsoftware.com.au ---------------------------------------- Connection string: Integrated Security=SSPI;Initial Catalog=HelpMaster;Data Source=DMBAPP;Connect Timeout=300; 6/26/2013 6:37:16 PM   Patch started. 6/26/2013 6:37:16 PM   Applying patch version &39;1&39;... 6/26/2013 6:37:16 PM   Updating Database Compatibil...
1 7866
by  Rod WeirJump to last post
07/04/2013 9:24 PM
0 Replies and 7844 Views SQL script to capitalize the First and Last name of each client  7844  0 Started by  Rod Weir We recently had a request to ensure that the frist letter of a client&39;s First name and Last name was always captalized.  HelpMaster currently does not have this functionality built-in, but running the following SQL script will update your database to make the first letter of each name a capital letter. This script can be run at any time - even scheduled to run at regular intervals if required. Update tblPerson Set Firstname = Upper(Left(FirstName,1)) Substring(FirstName,2,254),...
0 7844
04/22/2013 6:26 PM
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April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...