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Last Post 9/28/2010 1:35 AM by  Rod Weir
One line Title or description for a job
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Lisa
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5/18/2009 10:58 PM

    This is more of a wishlist item for future versions of the e-mail manager but there is one thing I would really find helpful.  Would it be possible to either have a one line title or description for each job.  This field could then be automatically populated with the subject of the incoming e-mail (this would probably need to be optional).  

    Alternatively, if the first line of the job detail contained the e-mail subject, we could filter a report to only display the first line and achieve a similar result.  If anyone has figured out how to achieve this in the current version, I would be most interested to know how.  Currently, when an e-mail is added to the Job detail we get 3 blank lines, then the From, Sent and To fields, followed by the subject field which is 7 lines down.

    Thanks

    Rod Weir
    HelpMaster development team
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    5/19/2009 12:43 AM
    Hi Lisa,

    Welcome to the HelpMaster discussion board, and thanks for your post.

    You know, this is the 3rd time today that someone has requested this feature, so I guess we'd better get it done! Having a single line, summary of the job would be a great idea. It could be used in the field chooser, the reports, the Email Manager as you suggest and other places.

    We're currently focussed on releasing 9.1 which is all about multiple skillgroups membership, so this feature will be discussed for 9.2.

    Best regards,
    Rod
    HelpMaster development team
    Check out the HelpMaster roadmap
    Rod Weir
    HelpMaster development team
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    9/28/2010 1:35 AM
    Just updating a few older posts with some relevant information.

    The one-line job summary field was introduced in version v10.

    For information on how to transfer content from a custom text field, refer to http://www.helpmasterpro....n-Board/aft/408.aspx

    Thanks,
    Rod
    HelpMaster development team
    Check out the HelpMaster roadmap
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