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Forums Discuss Helpdesk General service management
Last Post 8/19/2009 5:08 PM by  Rod Weir
What is your ratio of helpdesk staff to supported clients?
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Rod Weir
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8/19/2009 5:08 PM
    What is your ratio of helpdesk staff to supported clients?
    1 support staff for every 10 supported clients (0)
     0%
    1 support staff for every 50 supported clients (5)
     29%
    1 support staff for every 100 supported clients (2)
     12%
    1 support staff for every 200 supported clients (2)
     12%
    1 support staff for every 300 supported clients (2)
     12%
    1 support staff for every 500 supported clients (3)
     18%
    1 support staff for every 1000 supported clients (0)
     0%
    1 support staff for every 2000 supported clients (2)
     12%
    1 support staff for every 5000 supported clients (0)
     0%
    Other (please specify) (1)
     6%

    Time for another poll. 

    How many helpdesk staff does it take to support your clients (sounds like the beginning of a joke no?)

    Are you overstaffed?  Understaffed?

    How do you compare with other organizations running a helpdesk?

    Cast your vote and tell us a bit about your helpdesk / service desk.  To work out your ratio, use this formula

    (Total number of supported clients) / (total number of support staff)

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