PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 08/19/2009 6:08 PM by  Rod Weir
What is your ratio of helpdesk staff to supported clients?
 0 Replies
AddThis - Bookmarking and Sharing Button
Sort:
You are not authorized to post a reply.
Author Messages
Rod Weir
HelpMaster development team
Helpdesk Hall of Fame
Helpdesk Hall of Fame
Posts:546
Points:992


--
08/19/2009 6:08 PM
    What is your ratio of helpdesk staff to supported clients?
    1 support staff for every 10 supported clients (0)
     0%
    1 support staff for every 50 supported clients (5)
     29%
    1 support staff for every 100 supported clients (2)
     12%
    1 support staff for every 200 supported clients (2)
     12%
    1 support staff for every 300 supported clients (2)
     12%
    1 support staff for every 500 supported clients (3)
     18%
    1 support staff for every 1000 supported clients (0)
     0%
    1 support staff for every 2000 supported clients (2)
     12%
    1 support staff for every 5000 supported clients (0)
     0%
    Other (please specify) (1)
     6%

    Time for another poll. 

    How many helpdesk staff does it take to support your clients (sounds like the beginning of a joke no?)

    Are you overstaffed?  Understaffed?

    How do you compare with other organizations running a helpdesk?

    Cast your vote and tell us a bit about your helpdesk / service desk.  To work out your ratio, use this formula

    (Total number of supported clients) / (total number of support staff)

    HelpMaster development team
    Check out the HelpMaster roadmap
    You are not authorized to post a reply.


    April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

    February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

    December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

    Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

    October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

    April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

    February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

    December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

    Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

    October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

    August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

    Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

    June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

    Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

    April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...