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Last Post 5/17/2012 6:09 PM by  Suman Das
Spinning Helpmaster Pro Logo
 7 Replies
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Lisa
Helpdesker
Helpdesker
Posts:5
Points:13


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9/1/2009 5:35 PM

    I hope someone can help me.  We have just started using the Web module and have found that for certain things it works quite well, but for other things it looks like Helpmaster breaks. 

    I am able to search for jobs, open them and action them.  However whenever there is a multi-page list of jobs and I attempt to navigate to the next page, I get a spinning Helpmaster Pro logo and nothing else.  This also occurs in the Helpdesk explorer, on first opening the explorer, it shows the first 10 jobs which I can open and action accordingly.  As soon as I click on any other folder, it shows the spinning logo and I cannot do anything else. Whenever I receive the spinning logo, the only thing I can do is click on Home.

    I see the following error in the bottom left-hand side of the browser:

    Webpage error details
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)
    Timestamp: Wed, 2 Sep 2009 01:47:46 UTC
    Message: Access is denied.

    Line: 1
    Char: 7546
    Code: 0
    URI: https://serverpath/HelpMa...t=633767876660000000

    This occurs under different versions of IE (7 & 8).

    I have re-installed the web module but am still getting the same symptoms.  Did I forget to install some prerequisite?  Any help you can give would be great.

    jsuhle
    Helpdesker
    Helpdesker
    Posts:28
    Points:40


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    9/1/2009 5:52 PM

    Hi Lisa

    We are not experiencing the same issue here, seems to work as we would expect.  We are running IE 7.0.6002.18005 with HMP 9.0.3.416.

     

    Regards

     

    John

    Suman Das
    HelpMaster development team
    Helpdesker
    Helpdesker
    Posts:18
    Points:18


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    9/1/2009 5:53 PM
    Hi Lisa,

    Thanks for your post.

    This sounds like an issue that has recently been addressed. What version of HelpMaster Pro are you using?
    HelpMaster development team.
    Have you seen what's new in v12.0 yet?
    Lisa
    Helpdesker
    Helpdesker
    Posts:5
    Points:13


    --
    9/1/2009 5:57 PM
    9.0.3.416
    Suman Das
    HelpMaster development team
    Helpdesker
    Helpdesker
    Posts:18
    Points:18


    --
    9/1/2009 6:35 PM

    Hi Lisa,

    I was also not able to reproduce the issue using v9.0.3 and the paging behaviour seems to be working as expected. 

    Could you please initiate a support call by emailing details to support@prd-software.com.au and we will look into this issue further? Please make reference to this post in your email and attach any additional info, screenshots etc. that might be helpful.

     

    HelpMaster development team.
    Have you seen what's new in v12.0 yet?
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