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Last Post 1/28/2010 4:13 AM by  Rod Weir
Priority Manager Service Crashing
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Anzacspo
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1/27/2010 10:52 PM

    Hi,

    I've got an issue with Priority Manager where any enabled profile setup to run only during working hours causes the Priority Manager service to crash. Symptoms:

    - SQL Server held at max CPU usage when profile is triggered
    - Service chews RAM to point of failure

    When looking at the running SQL process through the SQL2005 Activity Monitor I can see that it floods the SQL server with queries like:

    SELECT max(StartTime) as MaxStartTime, Sum(WorkHours) as TotalHours FROM (SELECT DateLineStart, WorkHours, StartTime, (SELECT SUM(WorkHours) FROM tblDateLine WHERE tbl2.WorkHours > 0 AND DateLineStart <= tbl2.DateLineStart AND DateLineStart >= { ts '2010-01-28 15:51:47' }) AS 'Sum' FROM tblDateLine tbl2) M WHERE(SUM <= (10 / 60))

    ...iterating through the ts value for DateLineStart every second.

    Disabling all profiles that run only during business hours allows it to run all other profiles perfectly and doesn't crash out.

    - Nathan

    Rod Weir
    HelpMaster development team
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    1/28/2010 4:13 AM
    Hi Nathan,

    This is a known issue. Please review and implement the information in this post
    http://www.helpmasterpro....pic/afpgj/1.aspx#499

    If you continue to have issues, please contact PRD Software for further assistance.

    Best regards,
    Rod
    HelpMaster development team
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