PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 4/30/2012 11:04 PM by  Dennis Odri
Repeated Jobs - Not wanting to Log them Multiple Times
 2 Replies
AddThis - Bookmarking and Sharing Button
Sort:
You are not authorized to post a reply.
Author Messages
Joanne Crang
Helpdesk leader
Helpdesk leader
Posts:40
Points:78


--
9/20/2010 2:44 PM

    Hi,

    We have a lot of emails received by our helpdesk that are related to windows services not working or similar type emails.  The helpdesk will keep receiving these emails many many times until the service is fixed.  We need a way of logging the job once and not 1 hundred times!

    Can anyone think of something we can do?  Happy to use some windows rules as well but not sure how to only log one.  Currently we just move them all somewhere else but then the thing never gets fixed and we don't log something until a user complains!  

    Any ideas would be most welcome!

    Thanks

    Joanne

     

    Rod Weir
    HelpMaster development team
    Helpdesk Hall of Fame
    Helpdesk Hall of Fame
    Posts:555
    Points:1017


    --
    10/19/2010 10:42 PM
    Hi Joanne,

    Thanks for your post. This can be quite a problem. We are working on a "Flood control" mechanism for the Email Manager that will help with this issue. In the meantime, you configure a rule to automatically forward these type of emails into a dedicated email folder, and then manually drag one of these emails into another "Log this email" folder that would create the HelpMaster job.

    Hope this helps.
    Rod
    HelpMaster development team
    Check out the HelpMaster roadmap
    Dennis Odri
    HelpMaster tech support
    Helpdesk leader
    Helpdesk leader
    Posts:45
    Points:81


    --
    4/30/2012 11:04 PM
    There are some good 3rd party duplicate email monitors that can action duplicates based on certain rules or criteria. Search Google for "Outlook Duplicates" to find one. Some are free other are not, but you generally get what you pay for. Kernel for Outlook Duplicates looks like a good one but is a commercial paid-for app. If one of these duplicate removers was installed on the server running the Email Manager service so that all duplicates were discarded or moved to another folder prior to the Email Manager scanning it then this might work. Try setting it up as follows;

    1. 1st move all potential duplicates to a specific folder like 'Duplicates' using the Outlook rules wizard,
    2. Have an Email Manager profile scan this folder at a wide interval of say once an hour or even once a day if the duplicate messages trickle in during the day,
    3. Make sure that the Email Manager profile doesn't move the email after processing it, but just marks it as read otherwise you will lose your duplicate reference and others may start to be logged,
    4. Configure the duplicate manager/remover to delete or move all duplicates to another folder for future reference.
    5. Now Email manager should only log a single job for duplicate emails no matter how many duplicates may come in as the duplicates will immediately be deleted or moved to another folder as they come in or at a shorter interval that the Email Manager scan interval depending on the 3rd party product used.

    If anyone tries this please let us know how it goes. Also please note that these are 3rd party apps and PRD Software will not support them or be held liable for any problems that they may cause.
    You are not authorized to post a reply.


    New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

    New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

    March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

    June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

    RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

    New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

    New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

    March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

    June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...