PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 11/14/2010 2:56 PM by  ping monster
Is Helpmaster profile based.
 2 Replies
AddThis - Bookmarking and Sharing Button
Sort:
You are not authorized to post a reply.
Author Messages
ping monster
Helpdesker
Helpdesker
Posts:12
Points:22


--
11/11/2010 10:58 PM

    Hello..

    We have a problem on TWO users only.

    When these people logon and click on 'Site Search' button error reporting window pops up.

    It happens no matter which PC they are logging in from.

    But it does not happen to any other users.

    They have all same permission level and same user group. (HM Administration)

    So, I was wondering if HM uses its own profile?

    IF it does how can I remove and recreate one?

    ps. Uninstalled and reinstalled HM but still the same error reporting windows pops up

    Regards

     

    Scott Ward
    HelpMaster development team
    Helpdesker
    Helpdesker
    Posts:25
    Points:29


    --
    11/11/2010 11:14 PM
    Hi ping monster

    This can some time be related to some users getting bad field chooser settings saved to the database.

    Get the users having this issue to open HelpMaster and select 'reset field chooser columns' item from the 'Settings' menu.
    NOTE: they will have to re-select any fields that had previously set up using the field chooser as they will all return to the default state.

    Let us know if this does not fix the problem and if not send the error message to us so we can narrow it down a little eaiser.
    HelpMaster development team.
    Have you seen what's new in v13 yet?
    ping monster
    Helpdesker
    Helpdesker
    Posts:12
    Points:22


    --
    11/14/2010 2:56 PM
    Thanks Scott.

    That did the trick...

    Regards
    You are not authorized to post a reply.


    New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

    New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

    March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

    June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

    RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

    New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

    New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

    March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

    June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...