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Forums Discuss HelpMaster Reports and reporting
Last Post 2/21/2011 12:28 AM by  Rod Weir
Can't run reports
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Adam cwt
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2/20/2011 10:24 PM

     Hi,

    We moved our HM Pro software to a different server a while ago and everything is working fine except we can't run report and get below error.

     

    Version :6.0.8005

    Does any know what could cause to this issue? 

    Thanks

    Error Number: -2147206463

    Product: Desktop

    Error Description: 

    Error Source: HMP6Reports.clsDisplayReport.DisplayReport

    Dll Version Info: PRDErrorTrap = 6.0.8005;  HMP6GUI = 6.0.8005;  PRDCGUI = 6.0.8005;  HMP6BLL = 6.0.8005;  HMP6Reports = 6.0.8005;  HMP6Reports = 6.0.8005;  

    DB Version Info: 1.4

    SQL Version Info: Microsoft SQL Server  2000 - 8.00.2040 (Intel X86) May 13 2005 18:33:17 Copyright (c) 1988-2003 Microsoft Corporation Enterprise Edition on Windows NT 5.2 (Build 3790: Service Pack 1)

    Windows Version: Windows 32 Service Pack 1

    When: 8/02/2011 04:28:43 PM

     

     
    Rod Weir
    HelpMaster development team
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    --
    2/21/2011 12:28 AM
    Woah! A version 6 error report - Haven't seen one of these in years! In one sense, it's good to see that it's still going. On the other hand, there's about 5 major versions to catch up on.

    I believe this error is being caused by HelpMaster not being able to find the physical reports files (the .rpt files). Check the "Working folders / files" settings under the "Administration" menu. Likely it's pointing to your old settings. Simply update the reports folder to the new location and everything should be OK.

    Let us know if this does not fix the issue.

    The other way to fix this is to upgrade to v10 ;-)

    Best regards,
    Rod
    HelpMaster development team
    Check out the HelpMaster roadmap
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