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Last Post 4/9/2013 12:59 AM by  Joanne Crang
Knowledge Base Article Creation - Starting Out
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Scott McRae
HelpMaster sales
Helpdesker
Helpdesker
Posts:30
Points:44


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4/8/2013 8:43 PM

Aprill, nice to see you on our forum again! (and I agree 100%, forums aren't dead http://knowledgebird.com/in-defence-of-forums/

Very good suggestion about keeping the categories to a minimum. I think the most common way that users find articles through the web interface is through full-text search, so categories take second priority from their perspective.

Joanne Crang
Helpdesk leader
Helpdesk leader
Posts:40
Points:78


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4/9/2013 12:59 AM
Thanks everyone. Will start work on it shortly and I think the minimum category idea is key; must admit I struggle a bit now finding the right product category to load help desk calls against! April, your document looks great, will drag out the company credit card tomorrow and purchase that for some light reading.

Thanks.
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