A valued client of ours recently submitted this new feature request;

My request is would it be possible that the timestamp of the email sent is equal to the Date the action is done? My reason for this is there are times that the email manager is not working hence missing all emails. However, when we have it running, there are already manual actions by the team. If email manager is to process the emails before, the events will not be chronological anymore when viewing the job.
 
Example:
 
1.       Email manager is down.
2.       Helpdesk emails at 12:00 PM
3.       Customer responds at 12:30 PM.
4.       A phone call is made which is manually entered at 12:45 PM and is the last action.
5.       Email manager goes up again.
 
Essentially, there are 2 actions before the last action at step 4. Once email manager is up again, it will process the emails up to step 3. After this, the last action in the job will then be at 12:30 PM, which is not the actual last action. The impact is much dramatic if the job is already closed or if there are multiple emails during the said period, or if we are able to up the service some hours later.
 

We would like some feedback from HelpMaster users whether they would find this useful in their environment. Look forward to reading your comments.