PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 09/24/2015 3:16 PM by  Rod Weir
Email Manager to process unread email
 1 Replies
AddThis - Bookmarking and Sharing Button
Sort:
You are not authorized to post a reply.
Author Messages
Rod Weir
HelpMaster development team
Helpdesk Hall of Fame
Helpdesk Hall of Fame
Posts:551
Points:1007


--
10/03/2014 2:17 PM

    This was received today via tech support regarding drop-folders for auto-logging email...

    The issue

    "By the time we drag an email down to folder e.g.  Drop here for XYZ, we have already opened it so it is read. It is a pain to go and mark it as read again every time. Is it possible to change it so we don't have to do that and it registers unread emails too?"

    HelpMaster Support team response

    "The Email Manager will only process email marked as unread.

    Once you open an email in Outlook, it will change it to read, however there is a setting in Outlook that allows you to preview an email without it being marked as read.  This is only used when you click on an email and read it in the Outlook preview window - not actually opening it.

    We'll consider updating HelpMaster so that there is a setting to process unread email - I can see that it might be useful in certain situations, although such a feature would mean that you would have to have a clean drop-box, or a good set of email filters."

     

    HelpMaster development team
    Check out the HelpMaster roadmap
    Rod Weir
    HelpMaster development team
    Helpdesk Hall of Fame
    Helpdesk Hall of Fame
    Posts:551
    Points:1007


    --
    09/24/2015 3:16 PM

    Development update!

     The next release of HelpMaster will have this new feature.  One each Email Manager Profile, you can now choose whether to process unread email or not.

    HelpMaster development team
    Check out the HelpMaster roadmap
    You are not authorized to post a reply.


    July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

    June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    February 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

    July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

    June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

    February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

    May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

    April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

    February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

    December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

    Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

    October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...