This was received today via tech support regarding drop-folders for auto-logging email...

The issue

"By the time we drag an email down to folder e.g.  Drop here for XYZ, we have already opened it so it is read. It is a pain to go and mark it as read again every time. Is it possible to change it so we don't have to do that and it registers unread emails too?"

HelpMaster Support team response

"The Email Manager will only process email marked as unread.

Once you open an email in Outlook, it will change it to read, however there is a setting in Outlook that allows you to preview an email without it being marked as read.  This is only used when you click on an email and read it in the Outlook preview window - not actually opening it.

We'll consider updating HelpMaster so that there is a setting to process unread email - I can see that it might be useful in certain situations, although such a feature would mean that you would have to have a clean drop-box, or a good set of email filters."