Previous versions of HelpMaster had a simple client alert system that would display a modal message box whenever a new job was logged for that client.  As part of the v15 upgrade, these alerts are converted into the new style that offers 3 different display methods.  By default, the conversion process changes the alert style from a modal popup into a more passive "notification" style alert where a red numbered circle appears in the title-bar of the window being used.

For those wishing to preserve the modal-popup style of alert, there is a simple database workaround that can be used.

Execute the following update SQL statement against your database.  (Use at own risk - a database backup is advised).

Update tblAlerts
Set DisplayType = 2  -- 0 = Notification, 1 = Display in side-bar, 2 = Modal popup (like previous versions)
Where DisplayType =0
And ClientLink Is Not NULL

This SQL statement can be run again your database from SQL Server Management Studio, or you can use HelpMaster Desktop edition.  Use the Administration menu > System Administration > Database > Execute SQL.

For further information about Alerts in v15, see this help-file page

http://www.helpmasterpro..../Alerts-overview.htm