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4 Replies and 10875 Views Working folders - Separate attachments per skillgroup  10875  4 Started by  Rod Weir This request was recently received via tech support email. 'It would be essential for someone using HMP for various ‘departments’ to have separate Working Folders for each Skillgroup. For example I would not want my Administration, Facilities or Fleet Skillgroup staff to be able to see attachments, knowledgebase articles etc. relating to IT Helpdesk Staff and vice versa. So I think a solution is to store the Working folders under Skillgroups rather than under System Administra...
4 10875
by  Rod WeirJump to last post
7/13/2015 10:48 AM
0 Replies and 6653 Views Import Contacts to Outlook address book  6653  0 Started by  Itro Hi Guys, As you know our staff are sometimes on the road and need to make or receive a call or navigate to a client's location using GPS.  We'd love to be able to import the contacts from Helpmaster into our personal outlook addressbook and use activesync to allow their smartphones to use the native functions of their phones for dialling, caller ID and navigation. We would love if an auto-sync could be arranged (similar to how we can have SharePoint lists in Outlook).  If we couldn't...
0 6653
12/15/2014 12:21 PM
2 Replies and 8456 Views Priority manager purge function  8456  2 Started by  Itro Hi Guys, We recently implemented some automation in our office that logs cases for daily backup logs using email manager.  We realised when we did this that we would create a fair bit of noise in the database and to a fair extent we've managed to minimize its impact on our users but it made me think that it would be great if we could set Priority manager to purge cases.  I know we have the purge function, but this would require me or another admin to log on and do it manually - the mo...
2 8456
by  ItroJump to last post
12/10/2014 9:25 AM
3 Replies and 8862 Views Email Manager - Job field builder  8862  3 Started by  Itro We use email manager to create cases but often the emails contain a few key details but also contain lot of "noise" that our techs need to sort through to find the important job details.  The emails are automated from 3rd parties or from other software systems so are in a standard format that can be parsed.  It would be great to use email manager to filter out the noise and build job fields by concatenating variables with meaningful text so the jobs contain only useful infor...
3 8862
by  Rod WeirJump to last post
10/10/2014 11:20 AM
1 Replies and 9010 Views Wish fro Improved AD Integration  9010  1 Started by  Hugo Suarez When a computer joins a domain AD Profile can create the Asset detail.   e.g. Asset ID = Computer Name, Site = Site Description = Model Description, Operating system  Name - Version Service Pack = Configuration etc   When Computer information changes in either AD or HMP then Computer details are updated.
1 9010
by  Rod WeirJump to last post
8/15/2014 1:18 PM
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Forums Discuss HelpMaster Wishlist
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...