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2 Replies and 8782 Views Shortcut Keys for Adding Progress Notes  8782  2 Started by  Menard Butac Hi Everyone, My first post and it&39;s a wish list! Is it possible to have a shortcut key in adding progress notes There may be a need to add an additional field (job ) in the action details. This is so it could go directly to the correct job number instead of selecting it from the ticket explorer.
2 8782
by  Menard ButacJump to last post
4/10/2014 10:27 AM
1 Replies and 9309 Views Configurable custom queues  9309  1 Started by  Itro Hi Guys, I have just recently started using custom queues.  I think they&39;re great.  One thing I would like to see is to be able to set on a per queue basis, whether closed jobs remain in the custom queue or are automatically removed.  Some queues I need to be able to see cases that have already been closed, other queues they just clutter the queue.  Being able to configure this per queue would be a great feature.
1 9309
by  Rod WeirJump to last post
2/20/2014 11:58 AM
1 Replies and 8354 Views Contact view from Job  8354  1 Started by  Itro Would love it if there was a single click access to the primary client for a job and to the primary site of the job from the window control - ie. where the print button and the quick actions are.  We view client and site details often.  It would be really handy if it was a single click action from any location within the job.
1 8354
by  Scott WardJump to last post
11/20/2013 2:56 PM
1 Replies and 8220 Views Credit stop for sites  8220  1 Started by  Itro Hi Guys,   We have a few clients who are on credit stop  (doesn&39;t everyone).  We would love it if there was a way to flag sites in Helpmaster so that whenever we viewed that site we would be informed they&39;re on credit stop - even better if we could flag a parent site and the child sites would be also marked.  It should also prevent us logging cases for them.  Any ideas if there&39;s functionality for this already somewhere or if it&39;s something that can be ...
1 8220
by  ItroJump to last post
6/25/2013 10:53 PM
1 Replies and 7934 Views Email Manager workflow enhancements and requests  7934  1 Started by  Rod Weir Received via tech support recently.... Would you have recommendations regarding the following: Keeping a closed ticket in the status closed. We have an issue that the ticket is reopening when the customer replies with the ticket number. I created a profile that would close a ticket when a keyword is entered. However, when the customer replies to the email, the event I see is "the action template would close the job when it is already closed"   Also, would there be a way to...
1 7934
by  ItroJump to last post
1/2/2013 9:10 PM
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

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March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

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RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...