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Priority Manager and Triggered Events
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0 Replies and 6706 Views Custom SQL to find closed jobs that have linked assets that are checked out for service  6706  0 Started by  Rod Weir Here's an interesting scenario that was just received from a HelpMaster user via our tech support.&160; I'm reposting the solution here as it might be of use to others who have implemented the same or similar workflow. The business workflow When jobs are logged that relate to a piece of equipment, (asset), the business practice is to link that asset to the job.&160;&160; This allows the business to track the service and helpdesk history for that item. The asset is then checked out for se...
0 6706
11/28/2010 6:11 PM
1 Replies and 9239 Views Priority Manager Service Crashing  9239  1 Started by  Anzacspo Hi, I've got an issue with Priority Manager where any enabled&160;profile setup to run only during working hours causes the Priority Manager service to crash. Symptoms: - SQL Server held at max CPU usage when profile is triggered - Service chews RAM to point of failure When looking at the running SQL process through the SQL2005 Activity Monitor I can see that it floods the SQL server with queries like: SELECT max(StartTime) as MaxStartTime, Sum(WorkHours) as TotalHours FROM (SELECT DateLin...
1 9239
by  Rod WeirJump to last post
1/28/2010 4:13 AM
3 Replies and 10629 Views How to automatically set the To be completed by date for a job  10629  3 Started by  Rod Weir Hi helpdeskers, There's been a bit of discussion going around at the moment about service level agreements, job timers and HelpMaster Pro Priority Manager profiles, so I thought that I would post a quick tutorial on how to automatically set the 'To be completed by' date for a job.&160; Some of this information has been lifted from a previous post about 'stopping the clock' A HelpMaster Pro job has a 'To be completed by' date field located on the 'Options' tab of a job.&160; This date can be ...
3 10629
by  Rod WeirJump to last post
9/21/2009 5:09 PM
2 Replies and 9479 Views Deleting Priority Manager Profiles  9479  2 Started by  jsuhle Does anyone know how to delete Priority Manager Profiles
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by  jsuhleJump to last post
8/17/2008 9:20 PM
0 Replies and 11531 Views SLA breach notification  11531  0 Started by  Rod Weir Here's a new-year's Priority Manager profile for you.&160; This profile will send a 'hurry up' email to the owner of any jobs that are due to be completed within the next 2 hours.&160; This style of profile is very useful in an SLA breach situation where you need to know which jobs are about to exceed an SLA that you (or your clients) have defined. Here goes. First start by Creating a new Priority Manager Profile (HelpMaster Pro modules menu) and defining what to look for by using the Job ...
0 11531
1/3/2008 11:31 AM
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Forums Discuss HelpMaster Priority Manager and Triggered Events
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RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...