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1 Replies and 8328 Views Helpdesk experts use Google  8328  1 Started by  Rod Weir Everyone uses Google, right Here's an interesting site that allows you to 'google' something on behalf of someone else. Check it out.&160; It's called, 'Let me Google that for you'.&160; You go to the site, enter your search terms, and it will create a custom URL that will animate someone typing the search terms into Google.&160; Then it displays the results in Google itself. This is a very cool thing for helpdesk. Check it out here http://www.lmgtfy.com/q=howdoIsearchgoogle3F &...
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by  Rod WeirJump to last post
5/21/2009 10:29 PM
0 Replies and 7237 Views Australian Helpdesk conference agenda now available  7237  0 Started by  Rod Weir The premier Australian helpdesk conference agenda is now available at this website http://www.terrapinn.com/2008/pacrim/programme.stm Looks like a lot of good helpdesk concepts will be discussed this year.&160; Interesting to see ITIL v3 being a big focus. For anyone who is considering attending this conference, please remember that PRD Software can get you a discount.&160; Contact us if you're interested.&160; We'll be there as a vendor and we'll be bringing the latest feature release of ...
0 7237
4/23/2008 5:51 AM
3 Replies and 9051 Views What do you call a Job?  9051  3 Started by  Rod Weir By default, HelpMaster Pro uses the terminology of "Job" for each helpdesk call.  This can be changed via the terminology screen (Look under the 'Administration > Terminology' menu), however I've just read an interesting blog post from the IT Skeptic.  Here's how it starts.. "Call, contact, request, incident, issue, task, ticket, job - they are all the same thing really. The latest one I heard was the "case". They are all requests of one form or another. The...
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by  Rod WeirJump to last post
2/28/2008 7:33 PM
0 Replies and 7333 Views The Vital ITIL Recital  7333  0 Started by  Rod Weir The Vital ITIL Recital If your service is appaling and your SLA is stalling, cause the clients keep on calling, and you dont know where to go... If your DBA is cranky, and sys admin needs a hanky, cause your systems old and manky, and your DB overflows... If your budget's getting tightened, and your CIO is frightened, cause the helpdesk ain't enlightened, and your reports are way too slow... If your workflow is regressing, and the interface is oppressing, cause an upgrade is depr...
0 7333
2/1/2008 3:40 AM
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...