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5 Replies and 17485 Views Email Manager - Workflow patterns for processing email    17485  5 Started by  Rod Weir
(Topic has multiple pages1 2 )
 The HelpMaster Email Manager is a powerful email processing engine that can really make a big difference at your service desk.  Automate email processing by configuring 'profiles' that will process email from any source according to your needs.  Implement the following basic patterns, or use them as a starting-point and extend them into something more.  Feel free to post ideas, comments, and requests for your specific email processing needs. Pattern 1 - Log a new job / ticket...
5 17485
by  Rod WeirJump to last post
11/3/2011 6:48 PM
2 Replies and 13002 Views Emails marked as read not being picked up by Email Manager  13002  2 Started by  Rod Weir Received recently via tech support. Hi There, The Email manager doesn&39;t pick up emails which are marked as Read, is this an option or is it possible to get it to pick up emails no matter if they are marked as read or not The issue is that our helpdesk staff look at the email inbox to check that it is correctly picking things up and in advertently the first message in the list is selected and marked as read. So by checking they are causing a problem, but without checking we can...
2 13002
by  Rod WeirJump to last post
4/10/2018 11:23 AM
1 Replies and 9081 Views Email tags not working.  9081  1 Started by  David C Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not working. When the user gets emails they see the tag and not the actual information.  Have tested and it seems no tags are working. Please advise. Thanks, David.
1 9081
by  Rod WeirJump to last post
12/23/2016 1:40 PM
1 Replies and 9643 Views Email Manager to process unread email  9643  1 Started by  Rod Weir This was received today via tech support regarding drop-folders for auto-logging email... The issue 'By the time we drag an email down to folder e.g.  Drop here for XYZ, we have already opened it so it is read. It is a pain to go and mark it as read again every time. Is it possible to change it so we don't have to do that and it registers unread emails too' HelpMaster Support team response 'The Email Manager will only process email marked as unread. Once you open an email in Ou...
1 9643
by  Rod WeirJump to last post
9/24/2015 2:16 PM
0 Replies and 7582 Views Removing the email header in the job details section  7582  0 Started by  Rod Weir By default, the Email Manager includes the email header as part of the job details when the job is logged, so you end up with a section at the start of the job details that looks similar to this. From: Matthew Evans &91;matthewevanswizbangwidgets.com.au&93; Received: Friday, 21 February 2014 12:14:35 PM To: Support PRD Subject: Test email parser In order to eliminate this, you can build an email parser to only extract the body of the email, and not the header information. &nbs...
0 7582
2/21/2014 1:05 PM
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RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...