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Email Manager
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0 Replies and 7147 Views Matching of Job / Action DateTime stamps to emails'. Should we?  7147  0 Started by  Dennis Odri A valued client of ours recently submitted this new feature request; My request is would it be possible that the timestamp of the email sent is equal to the Date the action is done My reason for this is there are times that the email manager is not working hence missing all emails. However, when we have it running, there are already manual actions by the team. If email manager is to process the emails before, the events will not be chronological anymore when viewing the job.   Example: ...
0 7147
4/9/2013 11:48 PM
7 Replies and 11238 Views Job Templates and Issues  11238  7 Started by  Knowledge Bird
(Topic has multiple pages1 2 )
 When we create a new job manually, we drill down the Issues tree to find the appropriate issues descriptor. When a job is created via Email Manager it comes in with the issue 'Helpdesk'. I can't find where this happens in order to change it. Apropos - can it be changed 'easily' by scanning keywords in the client email or does it have to be altered manually by Helpdesk staff once the job is created. I've searched the on-board help but nothing seems to stand out as answering this particualr quest...
7 11238
by  Rod WeirJump to last post
5/17/2012 7:41 AM
4 Replies and 9014 Views Default Email Manager Fields not being Updated by Staff  9014  4 Started by  Joanne Crang Hi, Email Manager is great and saves our helpdesk a lot of time.&160; The one problem we have is that no matter how much we ask the helpdesk team they struggle to alter the issue/problem type once a job has been automatically logged.&160; This means our reporting goes out the window as we have so many jobs with the default issue type (the one that we set in the email manager template!) This is probably a wish list item but it would be great if when they go into reassign that job or somethin...
4 9014
by  Rod WeirJump to last post
5/17/2012 7:35 AM
1 Replies and 8157 Views Creating excess jobs - email failing to update existing job  8157  1 Started by  Rod Weir Received via tech support... Hi, How would you recommend we prevent mass creation of jobs via email manager when external vendor helpdesk systems reply to our helpdesk system without the subject line identifying our IT job I&39;ve added exceptions to our "catch all" job creation email manager profile for the offending email address for now. Thanks Good question - We&39;ve been caught by this also.  It&39;s a problem that can occur in automation scenarios. Cre...
1 8157
by  Rod WeirJump to last post
5/10/2012 7:24 PM
2 Replies and 8563 Views Repeated Jobs - Not wanting to Log them Multiple Times  8563  2 Started by  Joanne Crang Hi, We have a lot of emails received by our helpdesk that are related to windows services not working or similar type emails.&160; The helpdesk will keep receiving these emails many many times until the service is fixed.&160; We need a way of logging the job once and not 1 hundred times! Can anyone think of something we can do &160;Happy to use some windows rules as well but not sure how to only log one. &160;Currently we just move them all somewhere else but then the thing never gets fix...
2 8563
by  Dennis OdriJump to last post
4/30/2012 11:04 PM
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Forums Discuss HelpMaster Email Manager
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RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...