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4 Replies and 13294 Views The Microsoft Exchange Server computer is not available...  13294  4 Started by  Nick Giannotti ... but it is. Really. I'm evaluating HelpMaster Pro with the Email Manager, and it looks fantastic - but for some reason, I cannot get it to connect to my Exchange Server. I know the Exchange Server is up and running, as I'm sending emails back and forth through it, but HelpMaster doesn't want to connect. My Service Setup passes with flying colors, so I don't think it's a configuration issue. Anyone have any thoughts I'd really like to get this working, as the Email Manager is the primary ...
4 13294
by  Rod WeirJump to last post
12/9/2009 3:52 PM
1 Replies and 8382 Views Unsuccessfully Processed Emails  8382  1 Started by  Daniel Hughes What would be a cause for emails that are sent to the mailbox that Email Manager scanning being unsuccessfully processed The emails come from the one email address, and some jobs are logged and others are not processed. I have had a look at the Event Viewer and can not see anything logged for the error and am unable to see a cause. We are running v9.1.2.171 Any ideas
1 8382
by  Rod WeirJump to last post
11/19/2009 1:33 PM
6 Replies and 10077 Views Users keep replying outside the lines  10077  6 Started by  Knowledge Bird
(Topic has multiple pages1 2 )
 We recently implemented the email text extraction profile to grab the reply text from between the lines. It does keep the contents of the job so much easier to read. However, a number of users continue to ignore our requests to reply between the lines. Any replies like this get dumped into the 'Email Manager: Reply with no action' folder to be looked over. How do you handle this in your implementation Do you continue sending reminders Should I just give up and add the entire email to the job...
6 10077
by  Rod WeirJump to last post
8/19/2009 8:55 PM
0 Replies and 6213 Views Email Manager and Working folders  6213  0 Started by  Rod Weir Hi everyone, Just had a support issue come through where the attachments were not being logged correctly by the Email Manager after the working folder location was changed via the Desktop edition. Turns out that the Email Manager service needs to be re-started after such an event. Hope this helps someone out there. We'll update the service to automatically point to the new location should they be changed. Best regards, Rod
0 6213
7/28/2009 10:12 PM
11 Replies and 10746 Views Attachments not Attaching when Updating An Existing Job  10746  11 Started by  Joanne Crang
(Topic has multiple pages1 2 3 )
 Hi, I've just noticed that when our profile that updates existing jobs runs it doesn't add the attachment&160; The profile that creates new jobs works fine and adds the attachments! Any ideas&160; The profile screen has 'Always add...' ticked! Thanks Joanne &160;
11 10746
by  Knowledge BirdJump to last post
7/14/2009 6:05 PM
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Forums Discuss HelpMaster Email Manager
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...