Full text searching is a very powerful and fast way to find information that has been entered into HelpMaster. A full text search is like an internet search engine style search, where you are able to enter in any words, or combination of words. HelpMaster will then search through all of the text throughout the 6 main HelpMaster entities and return the results. Full text searching allows you to use Boolean search conditions such as 'AND', 'OR', 'NOT' in order to refine your search scope. Advanced searching features like proximity searching and paragraph searching are also allowed. For examples of full text searching possibilities, see full text searching examples.
Full text searching is available via the job finder, or the advanced search screen. When full text searching is used via the standard job finder, only jobs will be searched. To search on jobs, actions, clients, knowledge base articles, or assets, use the advanced search screen.
Full Text searching is a special feature of Microsoft SQL Server and it must be installed, enabled and configured on your SQL Server instance before it can be used. For full installation and configuration details, refer to Setting up full text searching. Full text searching works by indexing every single word in your HelpMaster database. This is done on a regular basis as per the population schedule your configure on SQL Server. This means that when you use the full text searching feature of HelpMaster, it can retrieve results very quickly and accurately.
With the HelpMaster full-text search interface you have the ability to search for five primary entities: Clients, Sites, Helpdesk Jobs, Actions and Knowledgebase Articles. To activate full text search click the 'Advanced Search' option in HelpMaster as shown below. When doing an actual search tick the box for the entities you wish to do a search on and press Find. Any successful matches will be returned in the 'results' window. Search results are highlighted to indicate your search terms.
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