Email Manager Service Overview

Overview

The Email Manager service is the working element of the Email Manager - it is the application that executes all of the Email Manager profiles that you have defined. The service is usually installed on a "server" style machine (HelpMaster server) that does not get powered down. Once it has been installed and configured, it requires no further maintenance or configuration. It will run continuously on the machine and perform all of the HelpMaster Email Manager activity.

Before the service can be started, you will need to specify a user account. Typically, this account is a dedicated "HelpMaster service account" that has been created to run all of the HelpMaster services (Email Manager, Priority Manager, Automation, Active Directory etc). This "HelpMaster service account" will require the following permission:

SQL Server permission to read and write data to your HelpMaster database
Network permission to read and write to the HelpMaster Working folders.
Access to the mail box(es) that you are scanning
"Send on behalf" permissions to all email accounts that specified in any of the outgoing email templates.

Event log

The Email Manager service will log events in both the Windows Event Log, as well as the HelpMaster database. See Email Manager event log for further details.