Hi Guys,
I see you've updated the web application in V9 so that it prompts the user to kick the current user off if there is already an active session that hasn't timed out when using automatic logon facilitated by AD Integration. This is a step in the right direction I think.
I'm thinking that I set the timeout period to something like 30 minutes so that:
Scenario 1) If a user leaves a session open, it will be ended within 30 minutes so that they aren't prompted to kick their old session off if they log on again within that period.
Scenario 2) Their session doesn't time out if they start logging a call, go and do something else, then come back and see that their session has timed out. In this scenario, should the web application actively kick the user off their active session or will it only notify the user that the session has time out when they click a link? (I have observed both behaviours at different times)
Also, I was wondering if there is a way in the Web Administration to change the timeout period as there was in V8? There appears to be a way to change this in IIS for both the hmplogin and main helpmaster virtual dirs but I don't know if changing it there will interfere with the way this web app is supposed to work..
Cheers,
Nathan