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2 Replies and 9259 Views How to get Priority Manager & Email Manager to start automatically    9259  2 Started by  Dennis Odri We've experienced, and had reports of clients experiencing, difficulties getting the HelpMaster Pro services to start automatically after a system reboot. We finally managed to acheive reboots of our server where every single service that we want running successfully starts automatically. We did this by adding service dependencies to the following services; HelpMaster Pro 8 Email Manager Service (HMP8EmailManagerService) HelpMaster Pro 8 Priority Manager Service (HMP8PriorityManage...
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04/30/2012 8:21 PM
0 Replies and 5560 Views Understanding the HelpMaster version number    5560  0 Started by  Rod Weir HelpMaster by the numbers - what does the version number mean v11.0.1.234 What's in a number HelpMaster is written in Microsoft .net programming languages, which means when it's compiled, the file version ends up being a 4 digit number that corresponds to Major.Minor.Revision.Build Think of these 4 number as Major release .&160; Feature release &160; .&160; Maintenance release &160; . &160;Compile number The first number will always be the major version of the software.&160; ...
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07/18/2011 6:32 AM
0 Replies and 6189 Views Video - How to upgrade your HelpMaster database    6189  0 Started by  Rod Weir Sometimes it is necessary to upgrade your HelpMaster SQL&160;Server database.&160; This is usually only necessary during major product upgrades, although sometimes it is required for a maintenance release.&160; The version history and release notes will let you know when a database upgrade is necessary. When your database does require updating, you always use the HelpMaster Database and Reports Wizard to do the job.&160; The Database and Reports Wizard can be installed when you installed He...
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11/24/2010 8:14 PM
0 Replies and 5714 Views Remote installation and upgrade service now available    5714  0 Started by  Rod Weir Today PRD Software have implemented a new service that will help organizations to install, configure or upgrade their HelpMaster Pro installations. With our new remote installation/upgrade service, all of the upgrade work is performed by us, via a remote desktop connection into your organization.&160; This service has been designed for the busy helpdesk where you cannot afford helpdesk downtime while your perform an upgrade or installation. Read all about it here http://www.helpmasterpro.com...
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03/31/2009 8:18 PM
0 Replies and 1615 Views Allow staff to view all jobs, all skillgroups  1615  0 Started by  Rod Weir By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level control of these permissions is governed via the "Job Security Role" that they belong to per skillgroup. However, there is another setting in HelpMaster that allows staff to view and action ANY job in ANY skillgroups.  This is an over-ride setting and can be found in the "Application Security Role".  If this option is ch...
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07/18/2019 10:02 AM
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April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...