Helpdesk and Service desk blog
Read all the latest posts as we blog our way through the latest in service management best practice, software, IT news and HelpMaster.
New website for HelpMaster
PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information.
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ITIL + Service Management solution = ROI?
Recently PRD Software / HelpMaster were approached by a large government organization that are looking to replace their current service management software.
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A few good database administrators
CIO: “Did you order the schema change?” DBA: “You want answers?
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27 years of helpdesk software!
July 2nd, 1997 will always be a special day in the history of PRD Software.
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Helpdesk roles and responsibilities
The service desk / helpdesk is a core part of any business that manages technology, services and solutions.
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ITIL Compliant service-desk software
Is there such a thing as an ITIL compliant service desk application…helpdesk software even?
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Professional Telephone Skills for the Helpdesk
Ring….ring…. “Hello helpdesk……have you tried turning it off and on again?
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