Helpdesk and Service desk blog
Read all the latest posts as we blog our way through the latest in service management best practice, software, IT news and HelpMaster.
New website for HelpMaster
PRD Software has a new website for HelpMaster! We’ve given our online presence a complete makeover, and are making changes with the way we will deliver content, product updates, downloads and other information.
Read More
27 years of helpdesk software!
July 2nd, 1997 will always be a special day in the history of PRD Software.
Read More
Helpdesk roles and responsibilities
The service desk / helpdesk is a core part of any business that manages technology, services and solutions.
Read More
ITIL Compliant service-desk software
Is there such a thing as an ITIL compliant service desk application…helpdesk software even?
Read More
Professional Telephone Skills for the Helpdesk
Ring….ring…. “Hello helpdesk……have you tried turning it off and on again?
Read More
People, Process and Technology
If you had to choose only 2 from the 3 words above as ’tools’ that could be used to implement service management and helpdesk delivery, which would you pick?
Read More
The Job state field - aka helpdesk tennis
Many support scenarios are similar to a game of tennis. Helpdesk tennis.
Read More