Training Services

Maximize your investment of HelpMaster with training and professional services for your team. Our comprehensive range of training courses are designed to assist staff and clients with the implementation and on-going maintenance and configuration of HelpMaster.

  • HelpMaster overview
  • HelpMaster desktop fundamentals 1 + 2
  • HelpMaster administrator
  • Template design for a smarter service desk
  • Workflow and Process design
  • Service management and ITSM best practice
  • Knowledge Management
  • Email response management – using the Email Manager for email to ticket conversion
  • Escalations, SLA and workflow
  • Web and web self-service – using the HelpMaster web interface
  • The HelpMaster database and Microsoft SQL Server
  • Custom reporting writing for HelpMaster using Crystal Reports, PowerBi, SSRS, Excel and other reporting tools
  • Upgrading and maintaining your HelpMaster installation and configuration

Download the training course outline to see further details about each training course.

On-site, or on-line

Our training can be delivered on-site, or via the web - it’s up to you. Many HelpMaster users find that our web training via Zoom, MS Team, or similar conferencing software is a convenient and cost-effective way to learn about HelpMaster, without the need to leave your computer. Our online-based training is perfect for those who have time constraints and want to break up the training over seveal days, or weeks. We are completely flexible, and will work to your time schedule - just let us know what works for you.

Your training, your way

Each organization is different, and you may opt to have the training manuals customized to meet your specific workflows and configurations. This approach is highly effective in delivering rapid staff productivity.

For additional information or to make a booking please contact us. Our training manager will contact you within a few days to discuss your needs.