On-Premise Helpdesk & ITSM Software for Microsoft Environments
Designed for IT teams and organisations that need control over their infrastructure, data, and service processes.
Run your service desk on your own infrastructure, with full control over data, workflows, and integrations—no forced cloud, no lock-in.
Use HelpMaster as a helpdesk or full ITSM platform to log, track, and manage customer requests, internal tasks, and business processes.
HelpMaster is used by companies large and small around the world
Why HelpMaster?
Over 30 years of real-world use, refinement, and continuous development. HelpMaster on-premise helpdesk software has been powering the support operations of organisations around the world for decades—evolving through practical use, not trends.
It delivers a stable, highly configurable platform for teams that need control, reliability, and long-term flexibility in how they manage service processes.
HelpMaster ITSM Software is known for its ease of use, depth of customisation, and responsive product support.
HelpMaster has supported over 900 organisations across more than 50 countries—ranging from small teams to multinational companies and government departments.
Shaped by decades of practical deployment, it provides a stable, highly configurable platform for teams that need control, reliability, and long-term flexibility in how they manage service processes.
Microsoft Technology
Built on Microsoft technologies including SQL Server and IIS, M365, Active Directory and Azure EntraID, HelpMaster fits naturally into existing environments—without introducing new platforms or dependencies.
Windows or Web
Use a rich Windows client for admin, template design and general use, or a fast and flexible web portal for client/staff access.
On-Premise Data
HelpMaster is hosted and managed by you. Your infrastructure, your data and totally under your control. Build reports and export data directly from SQL Server.
Proper Tech Support
Get proper tech support from the team that develop the software. We will help you to install, configure and troubleshoot any aspect of your environment to ensure that HelpMaster works at its optimum.
No Code / Low Code
Use the rich workflow editor to create flexible process orchestration. You don’t need to be a developer to develop complex workflow.
Service Catalog
Build a service catalog that your clients will love. Isolate business units for specific ticket types and build workflow directly into job types
Build a Knowledge Base
Improve resolution time, and self-service with a searchable knowledge base.
Helpdesk, ITSM, Facilities Management
Log, track and manage issues for IT, service management, facilities management, schools, age-cared and general business.
Build a service catalog your users will love
Log, track and manage incidents, problems, requests, tasks and anything else you want to manage…
Build a web portal for your staff and clients to log their own jobs, convert incoming email into structured, trackable support tickets, and build rich workflow to automate repetitive processes and enforce consistent workflows.
Publish knowledge base articles to assist with self-help, and get all the reports and statistics you need to continually improve your service operations.
Use for helpdesk, service desk, facilities management, education, aged-care, and general business
HelpMaster is easily configured for use in many types of business.
Build flexible templates and workflow processes that map to your existing business operations. Each department can have their own web catalog, skillgroups, job routing rules, workflows and job queues.
Allocate staff into queue-based Skillgroups and configured custom job management queues for each team.
Keep track of assets, and map relationships between clients, sites, helpdesk tickets and more
Link entities together to develop relationship mappings which can then be used in service-desk, change management, reporting, automation, service level agreements and other business operations.
HelpMaster makes this easy with a drag-’n-drop interface and powerful searching, grouping and filtering
Set custom attributes and properties on linked entities to give additional meaning to the relationship.
Customer service solutions for the whole business
Unlock the potential in your support team and business operations and realize the benefits that come from great customer support and effective IT service management.
HelpMaster gives teams the tools to deliver outstanding service and support, and is designed to work with, and scale for different levels of operational maturity.
Thanks for the feedback!
Real-life, unsolicited feedback from happy HelpMaster users.
HelpMaster loves Microsoft!
HelpMaster is built using the latest in Microsoft tools and technologies. How many of these logos do you use….what’s that last one!? (Blazor is fantastic!)
Ready to get started?
Schedule a demonstration of HelpMaster today and let us show you how HelpMaster can help you.
Demo and Download