Scan, filter, parse and process email from any source, any folder.
log new tickets, update existing tickets and configure email processing rules for the whole team.
No matter how good your web request catalog may be, there will always be incoming email to support, sales, facilities or other departmental inboxes.
Use HelpMaster’s powerful and flexible profile-based email processing engine to sort through the email and convert into actionable tickets and workflow.
Is a support inbox-zero even possible!? It is when you automatically scan, filter and process all email that is sent to support, sales, and other shared inboxes.
HelpMaster has the most powerful and flexible email processing engine of any tool on the market.
Build email processing profiles that scan and target different email folders with different filtering and processing options.
Some email processing possibilities are:
The Email Manager can be configured to support full automation, or also run in drag n drop mode.
Build simple or complex email filtering rules to target the folder, the email and the content you’re looking for.
Email conversion is not just limited to an automated backgound task. Configure individual email inboxes to support ‘drop-folders’
This configuration is useful when an incoming email is mis-directed, or arrives in a personal inbox, rather than the shared ‘support’, ‘sales’, ‘facilities’ inbox.
Simply drag and drop the email to the ‘Log folder’, and it will be converted into a ticket.
Start building email filtering rules, and cut through those inboxes today.
Works with M365, Exchange, IMAP and other email systems