Rod is the founder of PRD Software, and loves to code, write, play guitar, hit tennis balls hard, and everything to do with helpdesk, service desk and creating the best service management software!
Rod Weir
ITIL + Service Management solution = ROI?
Recently PRD Software / HelpMaster were approached by a large government organization that are looking to replace their current service management software.
Read MoreA few good database administrators
CIO: “Did you order the schema change?” DBA: “You want answers?
Read More27 years of helpdesk software!
July 2nd, 1997 will always be a special day in the history of PRD Software.
Read MoreHelpdesk roles and responsibilities
The service desk / helpdesk is a core part of any business that manages technology, services and solutions.
Read MoreITIL Compliant service-desk software
Is there such a thing as an ITIL compliant service desk application…helpdesk software even?
Read MoreProfessional Telephone Skills for the Helpdesk
Ring….ring…. “Hello helpdesk……have you tried turning it off and on again?
Read MorePeople, Process and Technology
If you had to choose only 2 from the 3 words above as ’tools’ that could be used to implement service management and helpdesk delivery, which would you pick?
Read MoreThe Job state field - aka helpdesk tennis
Many support scenarios are similar to a game of tennis. Helpdesk tennis.
Read More