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Forums Discuss HelpMaster Active Directory
Last Post 1/23/2012 3:35 PM by  Dennis Odri
Am i missing something
 3 Replies
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Chandrasekar Vasudevan
Helpdesker
Helpdesker
Posts:9
Points:17


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1/22/2012 5:55 PM

     Hi Administrators,

                      I installed hmp v 11.0 in my local machine and hosted the helpmaster web interface also successfully. Now i want to use the active directory features in the helpmaster. I started the helpmaster Active Directory manager . In Open menu. I clicked HM active direcotry services setup. Followed the help file and tried to start the service in the Windows service view. When i tried that ... I got this error in the event view ... "Service cannot be started. The service process could not connect to the service controller". 

    Cheers,

    Chandra.
    Chandrasekar Vasudevan
    Helpdesker
    Helpdesker
    Posts:9
    Points:17


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    1/22/2012 6:06 PM

    When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server instance ... I recon if we have an helpmaster database which is already in use, needs to undergo that part right?? Please help me on this as am really new in adminstering this software...

     

    Cheers,

    Chandra.
    Dennis Odri
    HelpMaster tech support
    Helpdesk leader
    Helpdesk leader
    Posts:45
    Points:81


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    1/22/2012 7:48 PM

     

    Hi Chandrasekar,

    Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to help you after logging a support request. Thanks.
    Dennis Odri
    HelpMaster tech support
    Helpdesk leader
    Helpdesk leader
    Posts:45
    Points:81


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    1/23/2012 3:35 PM
    Hi Chandrasekar,

    Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the system Stored Procedures as outlined in the online help file prior to starting the service;

    http://www.helpmasterpro....e/hh_goto.htm#Active Directory/HTML Files/System configuration.htm

    Please also ensure that you are logged onto the machine with the Service Logon Account (account used to logon to the service) after it has been granted LOCAL ADMIN rights (Domain Admin is not sufficient), and that it has been granted minimum database permissions as per the Knowledge Base articles below;

    https://prdsoftware.com/h...rticle.aspx?view=126

    https://prdsoftware.com/h...rticle.aspx?view=122

    Forums Discuss HelpMaster Active Directory
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