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1 Replies and 11534 Views Internet Explorer Settings for AD Web Module Login    11534  1 Started by  Dennis Odri To get an auto AD login as a Client or Staff user via the HelpMaster Pro Web Module, the IIS server needs to be added to the Trusted Sites zone and needs to be modified to allow the current AD user login to be passed through to the Web Module as follows; 1. Open IE's Internet options from the 'Tools' menu and click on the 'Security' tab, 2. Click on the 'Trusted Sites' zone and then the 'Sites' button, 3. Add your HelpMaster server name e.g. 'webserver' and/or FQDN e.g. 'webserver.domain.com....
1 11534
by  Suman DasJump to last post
10/28/2008 6:54 PM
4 Replies and 13881 Views Validation message : This Member ID already exists. Please enter another Member ID.  13881  4 Started by  Anne Savoie I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if not found in Active Directory so they got deleted  I recreated the 3 users and they can now log in but they get the following message in the Active Directory Event log in HelpMaster v.15.8.5. Description: Validation failed while updating a Member. Member Name = Anne Savoie (asavoie) , WindowsUPN = asavoieCWCENTRAL.internal, distinguishedName=...
4 13881
by  Anne SavoieJump to last post
04/21/2016 10:42 PM
0 Replies and 5603 Views Import client pictures/photos from Active Directory  5603  0 Started by  Rod Weir Quick Active Directory tip. Use the Field-mappings section of your Active Directory profiles to import/synchronize the client picture from Active Directory.  The picture will be displayed in the client screen, as well as any Action Log entries for that client/staff. Use the 'User' menu > 'Preferences' to select the Action Log display settings.
0 5603
09/14/2015 10:13 AM
8 Replies and 10179 Views Is it possible to add a new mapping  10179  8 Started by  Scott McKenzie
(Topic has multiple pages1 2 )
As the title suggests, I'd like to add a new mapping between HMP and AD.&160; It looks like the mappings are hard coded in the app but if someone knows a way to add a new one I'd like to know how to do it. &160; Edit: We're running version 9.0.4.434.
8 10179
by  Rod WeirJump to last post
09/14/2015 9:54 AM
0 Replies and 6473 Views How to test Active Directory login on the HelpMaster Desktop  6473  0 Started by  Dennis Odri While evaluating HelpMaster many of you want to try or test the Active Directory login functionality of the HelpMaster Desktop using the Sample database. Please follow the instructions contained in our new Knowledge Base article outlining how to configure the Sample database to test an Active Directory login.
0 6473
07/24/2012 12:05 AM
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November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...