1. Welcome screen and "Availability Status".
The availability status was designed to give a quick summary of the staff members' general availability. The value for the availability status can be selected from the drop-down list, or simply typed in. Once the availability status is set, it will be displayed in the "Q Check" screen where it can add meaning to whether or not to assign a job to a particular staff member or not, as well as the "Helpdesk Explorer" screen. This functionality has not changed in v8.
2. Active Directory module and duplicate clients.
The Active Directory module has been designed to create new HelpMaster Pro clients if a new entry appears in AD, or simply update an existing HelpMaster Pro client if their AD record changes.
However! If existing HelpMaster Pro clients are not first associated with AD, then the Active Directory module will not know about the association and will assume that they don't exist and will create them - thus creating duplicates. The easy fix for this is to use the "Associate Existing" tab to configure the HelpMaster Pro > Active Directory relationship before you run a "Create new clients" profile.
3. Helpfiles and documentation
Thank you for the feedback. The helpfile is a work-in-progress and we'll endevour to bring it further up-to-date with every release of HelpMaster Pro. We'll pay particular attention to trying to explain each feature on each screen. Whitepapers are also a good ideaa - particularly with regard to implementing ITIL and HelpMaster Pro. I'm sure many people will appreciate such a paper.
Best regards,
Rod
PRD Software