Active Directory interaction with HelpMaster Windows modules
These instructions relate to the automatic logon for the following HelpMaster modules. For the HelpMaster web module configuraton, please see
HelpMaster Web Interface
- HelpMaster desktop
- Email Manager
- Priority Manager
Step 1. Setup and configure the HelpMaster Active Directory module
Before any Windows-based authentication can take place for any of the HelpMaster modules, including the web interface, you will need to first install,
configure and run the HelpMaster Active Directory module to synchronize your
HelpMaster users with a valid Active Directory account. See
Active Directory Module Overview for
the installation and configuration process
Step 2. Configure the HelpMaster modules to accept an Active Directory logon
To enable automatic HelpMaster Active Directory logon for all module except
the Web Interface, do the following :
- Log into the HelpMaster Active Directory module
- Click on the HelpMaster tab
- Check the checkbox entitled "Allow automatic HelpMaster login with
Active Directory credentials"
Note: The ‘Use Active Directory Login’ setting is a universal setting – enabling/disabling this will do so for the entire suite of HelpMaster
modules except the Web Interface.
Bypassing the Active Directory logon process
If the HelpMaster Active Directory login
setting is enabled, and you wish to bypass this and see the login screen (usually with
the intention of logging in with another account), simply start the HelpMaster module with the shift key held down. This will display the
regular HelpMaster logon screen.
When automatic Active Directory logon fails
If the Active Directory logon method fails for any reason, a small note
will be displayed on the logon screen. Failure may occur for the following
reasons.
-
The system could not link your Windows account to an Active
Directory-synchronized HelpMaster account
- The system found more than one HelpMaster
Active Directory-synchronized HelpMaster accounts. In this
case, please refer to Active Directory Duplication
troubleshooter
See also
Automatic logon to HelpMaster modules using Active Directory logon
Active
Directory Integration with HelpMaster Web Interface