The Welcome screen displays information about the staff member logged on. Details displayed include, the current date and time, the number of jobs within the staff member's job queue, as well as their personal support status indicators such as Availability status, Assign Job status and the new Where am I status
The Welcome Screen is a great place to start when you first log on to HelpMaster and can be configured to appear automatically when you first logon. Likewise, it can also be displayed when logging off. Additional customization is available by clicking on the Customize button.
The Welcome Screen allows the logged-on staff member to alter their Availability Status and other details. Use the Welcome Screen whenever these details need to be changed. It may be useful to change these details when leaving the office to attend a job.
A description of your current ability to action helpdesk requests. Choose from the user-defined pick-list, or type your own.
Note: The Availability Status on its own does not determine whether any jobs may queue holders current availability. It is descriptive only.
The date that the staff member is in and available for work
The date that the staff member has left
A brief description of where the staff member currently is. Very useful in busy helpdesk environments.
A short-cut pick list to begin your day in the HelpMaster environment.
Use this section to update your geographical details. Use the options in this section.
Geographical details are used in the Auto-Assignment algorithm "Geographical - closest"
An RSS feed from the HelpMaster website (www.helpmasterpro.com) that displays news, blogs, discussion board posts and more. Read here, and then go on-line to contribute. Click an item to open it in your default web-browser.
The details of each staff member's Welcome Screen details are summarized on the Queue Check screen.
See also