Each time a job is logged, HelpMaster records both the job details and the client. Through this, HelpMaster builds up a 'Job History'. Viewing the job history for a client is an important part of providing good customer service. This feature is especially useful to determine whether a client has any outstanding, or recent, helpdesk, or other issues before logging a new job for them.
HelpMaster makes this powerful task simple.
From this screen, you can:
- View the selected job by selecting it and pressing Enter, or by double-clicking it
- Add an action to the selected helpdesk job by right-clicking a selected helpdesk job
- Log a new job by clicking Log New Job
The "Links" tab of a client also contains both the present and past job history for a client.
See also