|Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements with 0 replies|
This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history.
For a list of the major new featu...|
|Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory with 4 replies|
I turned on the Active Directory integration feature and all users validated fine except three. In error I had the feature to delete users if no...|
|Template Attachments do not rename when used to instantiate a job by Daniel G in Bugs!!! with 1 replies|
Not sure if this is a bug or feature or limitation of the templating ... but...
When I add a file to a HD job as an attachment, it is automatically r...|
|Maintenance release of HelpMaster, v16.1.23 is now available. by Rod Weir in Announcements with 0 replies|
The first maintenance release of HelpMaster, v16.1.23 is now available.
This release fixes a number of issues that have been discovered since the ini...|
|Blogged! Practical ways to improve the quality of your service-desk email communication by HelpMaster Administrator in Using HelpMaster with 0 replies|
When was the last time you looked at what you're sending out to your clients and staff?
Do your email templates need a refresh?
Check out the blog p...|
|HelpMaster v16.0.0 is now available by Rod Weir in Announcements with 0 replies|
A new major release of HelpMaster, v16 is now available.
This release includes many new and exciting features as well as many minor improvements, bug...|
|Use the new Triggered Events features for SLA management by Rod Weir in Service level agreements with 0 replies|
The Triggered Events features that appeared in v15 release of HelpMaster is one of the most powerful features for automation in HelpMaster. It w...|
|HelpMaster freezes / hangs when using the Action screen by Rod Weir in Using HelpMaster with 0 replies|
We're currently investigating an issue that is causing HelpMaster to freeze/hang when using the Action screen.
It seems to be related to the spell-ch...|
|End of life notice for SQL Server 2005 by Rod Weir in HelpMaster SQL Server database with 0 replies|
Support for SQL Server 2005 is coming to an end in 2016.
If you're sti...|
|Create a helpdesk dashboard using Excel pivot tables by Rod Weir in Reports and reporting with 0 replies|
This older blog post has just been updated to include auto-refresh time, and other information about how to change the database connection, and query ...|