|Maintenance release of HelpMaster, v16.1.23 is now available. by Rod Weir in Announcements with 0 replies|
The first maintenance release of HelpMaster, v16.1.23 is now available.
This release fixes a number of issues that have been discovered since the ini...|
|Blogged! Practical ways to improve the quality of your service-desk email communication by HelpMaster Administrator in Using HelpMaster with 0 replies|
When was the last time you looked at what you're sending out to your clients and staff?
Do your email templates need a refresh?
Check out the blog p...|
|HelpMaster v16.0.0 is now available by Rod Weir in Announcements with 0 replies|
A new major release of HelpMaster, v16 is now available.
This release includes many new and exciting features as well as many minor improvements, bug...|
|Use the new Triggered Events features for SLA management by Rod Weir in Service level agreements with 0 replies|
The Triggered Events features that appeared in v15 release of HelpMaster is one of the most powerful features for automation in HelpMaster. It w...|
|HelpMaster freezes / hangs when using the Action screen by Rod Weir in Using HelpMaster with 0 replies|
We're currently investigating an issue that is causing HelpMaster to freeze/hang when using the Action screen.
It seems to be related to the spell-ch...|
|End of life notice for SQL Server 2005 by Rod Weir in HelpMaster SQL Server database with 0 replies|
Support for SQL Server 2005 is coming to an end in 2016.
If you're sti...|
|Create a helpdesk dashboard using Excel pivot tables by Rod Weir in Reports and reporting with 0 replies|
This older blog post has just been updated to include auto-refresh time, and other information about how to change the database connection, and query ...|
|Import client pictures/photos from Active Directory by Rod Weir in Active Directory with 0 replies|
Quick Active Directory tip.
Use the Field-mappings section of your Active Directory profiles to import/synchronize the client picture from Active Dir...|
|Suggestions by john leo in Wishlist with 5 replies|
1. A separate window or column for additional notes, it is for using quick reference for the case.
2. For ticket explorer - have an option of simila...|
|Behaviour of the log-job button and last-used template by Rod Weir in Using HelpMaster with 6 replies|
Received via tech-support....
When I log in to HelpMaster and press the Log Job button, seems to use the most recent job template I used (from prev...|