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Communicate, collaborate and share in the HelpMaster on-line community

 

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

       
 
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HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


 

   

Blogs

Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

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Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop

 

Latest posts

Bulk-updates for Job codes (Job Type, Priority, Issue etc.) by Rod Weir in Using HelpMaster with 0 replies Currently HelpMaster does not support bulk-updates of job classification codes such as Priority, Contact Type, Job Type, Issue etc, however there is a...

Wish fro Improved AD Integration by Adrian Coulls in Wishlist with 1 replies When a computer joins a domain AD Profile can create the Asset detail.   e.g. Asset ID = Computer Name, Site = Site Description = Model Descrip...

HelpMaster v14.7.25 is now available by Rod Weir in Announcements with 0 replies HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also i...

How to improve SQL Server performance and thus HelpMaster's too. by Dennis Odri in HelpMaster SQL Server database with 0 replies I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeout...

Incoming email tags by Menard Butac in Bugs!!! with 0 replies I'm trying to make use of the Incoming email tags in the Email template. What I observed though, is that the incoming email shows either the origi...

Shortcut Keys for Adding Progress Notes by Menard Butac in Wishlist with 2 replies Hi Everyone, My first post and it's a wish list! Is it possible to have a shortcut key in adding progress notes? There may be a need t...

HelpMaster v14.3.21 is now available - Maintenance release by Rod Weir in Announcements with 0 replies HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The compl...

Removing the email header in the job details section by Rod Weir in Email Manager with 0 replies By default, the Email Manager includes the email header as part of the job details when the job is logged, so you end up with a section at the start o...

Configurable custom queues by Itro in Wishlist with 1 replies Hi Guys, I have just recently started using custom queues.  I think they're great.  One thing I would like to see is to be able to se...

HelpMaster v14.1.4 is now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug ...