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Communicate, collaborate and share in the HelpMaster on-line community

 

Get involved in the on-line discussions and resources around HelpMaster.  Share information about your experiences with the software, or working at a helpdesk, or your time in the ITSM industry.

       
 
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HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for product support, sharing information, files and ideas with other HelpMaster users.


 

   

Blogs

Read the latest blogs from the HelpMaster team.  We blog about life in the helpdesk, tips and tricks with HelpMaster, ITSM topics and general industry news and events.

Go to blogs


 

   

Report swap shop

Need helpdesk reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster.

Go to reports swap shop

 

Latest posts

Import Contacts to Outlook address book by Itro in Wishlist with 0 replies Hi Guys, As you know our staff are sometimes on the road and need to make or receive a call or navigate to a client's location using GPS.  We'd ...

Reports using custom fields by Anne Savoie in Reports and reporting with 1 replies Can I run a report that will be able to filter info from our clients custom fields?   Thanks, Anne C/W MARS, Inc....

Priority manager purge function by Itro in Wishlist with 2 replies Hi Guys, We recently implemented some automation in our office that logs cases for daily backup logs using email manager.  We realised when we d...

Email Manager to process unread email by Rod Weir in Email Manager with 0 replies This was received today via tech support regarding drop-folders for auto-logging email... The issue "By the time we drag an email down to folder e....

Working folders - Separate attachments per skillgroup by Rod Weir in Wishlist with 0 replies This request was recently received via tech support email. "It would be essential for someone using HMP for various ‘departments’ to h...

Bulk-updates for Job codes (Job Type, Priority, Issue etc.) by Rod Weir in Using HelpMaster with 0 replies Currently HelpMaster does not support bulk-updates of job classification codes such as Priority, Contact Type, Job Type, Issue etc, however there is a...

Wish fro Improved AD Integration by Adrian Coulls in Wishlist with 1 replies When a computer joins a domain AD Profile can create the Asset detail.   e.g. Asset ID = Computer Name, Site = Site Description = Model Descrip...

HelpMaster v14.7.25 is now available by Rod Weir in Announcements with 0 replies HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also i...

How to improve SQL Server performance and thus HelpMaster's too. by Dennis Odri in HelpMaster SQL Server database with 0 replies I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeout...

Incoming email tags by Menard Butac in Bugs!!! with 0 replies I'm trying to make use of the Incoming email tags in the Email template. What I observed though, is that the incoming email shows either the origi...