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HelpMaster Pro

The most flexible, template driven
helpdesk software on the market


desktop | web self service | email response management | sla escalation | active directory | knowledge base

 

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HelpMaster Pro discussion board

Tap into the world-wide HelpMaster Pro user community. Read and post messages regarding products in the HelpMaster Pro suite. A great resource for product support, sharing information, files and ideas with other HelpMaster Pro users.


 

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Chat

Like to chat?  Visit the on-line HelpMaster Pro chat room to talk with other people from around the world about HelpMaster Pro.

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Blogs

Read the latest blogs from the HelpMaster Pro team.

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Report swap shop (new)

Need reports?  The reports swap shop is a place to discuss reporting, and swap custom reports built for HelpMaster Pro.

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Latest discussion posts
RE: Setting reminders for other people by Rod Weir in Wishlist with (0) replies
Good idea. I'll add this to our to-do list. Thanks for the idea....

What's new for the Active Directory module in version 9? by Rod Weir in Active Directory with (0) replies
Hi everyone, We're putting together the documentation for the upcoming v9 release and I thought I would share a page from the help manual from the "W...

RE: Linking jobs - Child/parent relationships by Rod Weir in Using HelpMaster Pro with (0) replies
Hi Aprill, Thanks for your feedback. In the upcoming v9 we've improved the linking process for everything, so it's now basically a drag 'n drop op...

RE: Active Directory module now available! by Suman Das in Active Directory with (0) replies
We've finally managed to get the Windows authenticated login (ie. AD login) for Web Module working for Nathan Hood.  It turns out that the AD log...

HelpMaster Pro Version 9 Road Show by Beth S in Announcements with (0) replies
PRD Software will be visiting Sydney, Melbourne, Brisbane and Canberra demonstrating the new Version 9 release of HelpMaster Pro. We will be showing ...

Using custom dictionaries in HelpMaster Pro by Rod Weir in Using HelpMaster Pro with (0) replies
From a HelpMaster Pro user just now... If I add a word to the dictionary is this for the whole team on is this my private dictionary? HelpMaster...

HelpMaster Pro version 7.5x End-of-Life (corrected) by Beth S in Announcements with (0) replies
On December 31st 2008, PRD Software will be discontinuing support and any further development for all editions of HelpMaster Pro 7.5 in ac...

Support Requests and Annual Maintenance Subscriptions by Beth S in Announcements with (0) replies
Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly...

RE: Internet Explorer Settings for AD Web Module Login by Suman Das in Active Directory with (0) replies
In order to address the same issue in Firefox, you'll need to perform the following steps (otherwise you may get a message box : "Authentication Requi...

RE: Linking assets to users on upload by Rod Weir in Wishlist with (0) replies
Hi John, If you have a CSV file that contains both asset and client information, and the clients do not already exist in HelpMaster Pro, then you m...

  

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