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ITSMF Australian LeadIT conference - Canberra - recap

By HelpMaster Administrator on 8/13/2013

PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra.  Here's the recap.

Rod's blog
ITIL
ITSMF
KCS
trade show

Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney

By HelpMaster Administrator on 6/12/2013

Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.

 

Rod's blog

2012 Year in review for PRD Software and HelpMaster help desk software

By HelpMaster Administrator on 12/31/2012

2012 was another successful year for PRD Software and HelpMaster.

Rod's blog

HelpMaster helpdesk software qualifications

By HelpMaster Administrator on 9/4/2012

Why should you consider HelpMaster helpdesk software?  Look at it's capabilities!

A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.

Rod's blog
helpdesk
HelpMaster
ITIL
software

HelpMaster and VersaSRS

By HelpMaster Administrator on 8/7/2012

HelpMaster is an Australian helpdesk product, developed by PRD Software, based in Canberra. www.helpmasterpro.com

VersaSRS is an Australian helpdesk product, developed by VersaDev, based in Adelaide. www.versasrs.com

Both products share some notable similarities.

 

ITIL-compliant software and blues-compliant guitars

By HelpMaster Administrator on 12/8/2011

Is there such a thing as "ITIL compliant software?"  What about blues-compliant guitars?

ITIL compliant blues guitar

Rod's blog
itil guitar software

Cheerful helpdesk

By HelpMaster Administrator on 10/21/2011
Rod's blog
Cheerful
CRM
helpdesk
MrMen

People, Process and Technology

By HelpMaster Administrator on 10/11/2011
Rod's blog
ITIL ITSM Automation People Process Technology Software

The Helpdesk you used to know

By HelpMaster Administrator on 9/27/2011

The face of helpdesk is changing, and it's not pretty... Do success or limited resources mean sacrificing courtesy and professionalism?

Scott's blog
customer care
helpdesk
service

A look at the new reports and reporting structure in HelpMaster v11

By HelpMaster Administrator on 7/18/2011

HelpMaster v11 has a new reporting foundation.  The underlying database has been changed and every single report has been re-written to give a better reporting experience.  Learn about some of the new changes in this latest version of HelpMaster.

Rod's blog
Crystal Reports
database
reporting

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Blog Archive

ITSMF Australian LeadIT conference - Canberra - recap
8/13/2013 12:00 AM | HelpMaster Administrator
Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
6/12/2013 12:00 AM | HelpMaster Administrator
2012 Year in review for PRD Software and HelpMaster help desk software
12/31/2012 1:00 AM | HelpMaster Administrator
HelpMaster helpdesk software qualifications
9/4/2012 12:00 AM | HelpMaster Administrator
HelpMaster and VersaSRS
8/7/2012 12:00 AM | HelpMaster Administrator
ITIL-compliant software and blues-compliant guitars
12/8/2011 1:00 AM | HelpMaster Administrator
Cheerful helpdesk
10/21/2011 1:00 AM | HelpMaster Administrator
People, Process and Technology
10/11/2011 1:00 AM | HelpMaster Administrator
The Helpdesk you used to know
9/27/2011 12:00 AM | HelpMaster Administrator
A look at the new reports and reporting structure in HelpMaster v11
7/18/2011 12:00 AM | HelpMaster Administrator