Friday, May 18, 2012
 

Hey DBA, how are those maintenance plans going?

Nov 15

Written by: Rod
Thursday, November 15, 2007  RssIcon

Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?

Now that v8 is in release candidate and many people from all over the world have started testing and upgrading to it, the helpdesk here at PRD Software is getting quite busy.  In particular we are seeing a lot of database conversion issues when upgrading previous HelpMaster Pro databases to the new version.

 


In many cases, timeout problems and other issues are simply a result of a poorly maintained HelpMaster Pro database.  If database indexes and statistics are not regularly reorganized, rebuilt or updated, then the whole performance of the database will be slow and potentially cause other errors.

It's surprising to see so many large HelpMaster Pro databases that have never had a basic SQL Server maintenance plan executed against them.  This includes things like backup - yes backup!, reindexing, compacting and statistics updates.  If you're not sure when the last time you did this kind of maintenance on your HelpMaster Pro database, then perhaps it's time to ask your DBA "How are those database maintenance schedules going?".  If they look stunned and say something like "What's a database maintenance plan!?", then it's time to start firing and hiring.  Any good DBA will have these things under control.

There are so many good resources on the net and other places that describe in detail what is required and what should be done on a regular basis.  For some places to start, try our useful links page.

If you need help, please let us know.  The better and more often every HelpMaster Pro database is maintained, the better off we all are ;-)

Go on, track down your DBA right now and pop the question.  Let me know what you get....

Tags:
Categories:

Your name:
Gravatar Preview
Your email:
(Optional) Email used only to show Gravatar.
Your website:
Title:
Comment:
Add Comment   Cancel 
Blog Search

 
Solutions   Company  

News

  Helpdesk articles   Downloads and Evaluation
Helpdesk software   Contact Us   Blog   Telephone skills for the helpdesk   Download trial version
Email response management   International resellers   Discussion board   Staff to clients helpdesk ratio   Service packs
Workflow and SLA managemnt   Testimonials   Twitter   Staffing a helpdesk   On-line helpfile
Web self-service       FaceBook   How to evaluate helpdesk software   Watch video demonstrations
Knowledge base           Why use helpdesk software?    
Active Directory           Use Excel for helpdesk reporting    
            People Process and Technology    Purchase information
                 
ITIL Alignment   Consultancy        Knowledge Centered Support   Product development
Incident Management   Training        Knowledge Centered Support (KCS)   Roadmap
Problem Management   Consulting            
    Custom Reports            
    Professional services            Latest version
               

12.5.17 (17 May 2012)

 

 


Follow HelpMaster on Twitter


Copyright 2012 PRD Software Terms Of Use Privacy Statement