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	Friday, May 18, 2012

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Business hours / office Hours / working hours / non-work days and holidays

By Rod on Monday, April 12, 2010

Question: How old is a job that was logged on Friday by the time it gets to Monday?

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ITIL - What is Incident Management?

By Rod on Friday, December 19, 2008

This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it?

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Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
Web self-service		FaceBook	How to evaluate helpdesk software	Watch video demonstrations
Knowledge base			Why use helpdesk software?
Active Directory			Use Excel for helpdesk reporting
			People Process and Technology	Purchase information

ITIL Alignment	Consultancy		Knowledge Centered Support	Product development
Incident Management	Training		Knowledge Centered Support (KCS)	Roadmap
Problem Management	Consulting
	Custom Reports
	Professional services			Latest version
				12.5.17 (17 May 2012)

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