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HelpMaster helpdesk discussion forum

Discuss Helpdesk Toggle Group Display
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General helpdesk discussion General helpdesk discussion
Discussion board for general helpdesk issues
19 31 RE: Change in a custum Field within assets
by Rod Weir
01/09/2013 8:47 PM
Service level agreements Service level agreements
Discussion board about setting and achieving agreed service levels
1 1 RE: Setting up your workspace for SLAs
by ComSuper
08/19/2009 4:29 PM
ITIL Best practice - getting it to work for you ITIL Best practice - getting it to work for you
A discussion about ITIL and how to get the most out of HelpMaster Pro.
1 1 RE: ITIL processes
by Russ
10/01/2008 12:55 AM
Discuss HelpMaster Toggle Group Display
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Announcements Announcements
HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
50 3 HelpMaster v14.7.25 is now available
by HelpMaster Administrator
07/28/2014 1:26 PM
Using HelpMaster Using HelpMaster
Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
63 135 Bulk-updates for Job codes (Job Type, Priority, Is...
by HelpMaster Administrator
09/02/2014 11:00 AM
Web interface, client self-service and remote access Web interface, client self-service and remote access
Discussion board for any issues regarding the HelpMaster Web Interface
11 21 RE: Date format
by Scott Ward
06/05/2013 7:05 PM
Email Manager Email Manager
Email response management changes the way you do business. The Email Manager has many options - discuss them here.
31 85 Email Manager to process unread email
by Rod Weir
10/03/2014 2:17 PM
Priority Manager Priority Manager
Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
8 7 RE: Priority manager frequency
by Dennis Odri
07/26/2012 1:10 AM
Active Directory Active Directory
Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
10 21 How to test Active Directory login on the HelpMast...
by Dennis Odri
07/24/2012 12:05 AM
Installation, configuration and upgrading Installation, configuration and upgrading
Discussion board for installation, configuration and upgrading HelpMaster
26 16 32bit or 64bit version of HelpMaster?
by HelpMaster Administrator
04/05/2013 12:01 AM
HelpMaster SQL Server database HelpMaster SQL Server database
Discuss the HelpMaster SQL Server database.
14 9 How to improve SQL Server performance and thus Hel...
by Dennis Odri
05/20/2014 2:56 PM
Reports and reporting Reports and reporting
Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
18 21 RE: Problem / Issue hierarchy report and how to bu...
by Rod Weir
08/15/2012 9:01 PM
Wishlist Wishlist
Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
85 224 RE: Email Manager - Job field builder
by Rod Weir
10/10/2014 12:20 PM
API and custom add-in development API and custom add-in development
Need to build an extension to HelpMaster? Discussion about the HelpMaster API
5 7 RE: Entity Custom Fields
by Scott Ward
08/16/2011 12:22 AM
Bugs!!! Bugs!!!
If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
28 56 Incoming email tags
by Menard Butac
04/15/2014 5:04 PM
HelpMaster Pro beta HelpMaster Pro beta
A forum to discuss the beta releases of HelpMaster
6 2

General discussion Toggle Group Display
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Anything goes Anything goes
Discussion about anything!
17 21 HelpMaster job in Sydney
by Rod Weir
02/21/2011 4:09 PM

Latest posts

Email Manager to process unread email by Rod Weir in Email Manager with 0 replies This was received today via tech support regarding drop-folders for auto-logging email... The issue "By the time we drag an email down to folder e....

Working folders - Separate attachments per skillgroup by Rod Weir in Wishlist with 0 replies This request was recently received via tech support email. "It would be essential for someone using HMP for various ‘departments’ to h...

Bulk-updates for Job codes (Job Type, Priority, Issue etc.) by Rod Weir in Using HelpMaster with 0 replies Currently HelpMaster does not support bulk-updates of job classification codes such as Priority, Contact Type, Job Type, Issue etc, however there is a...

Wish fro Improved AD Integration by Adrian Coulls in Wishlist with 1 replies When a computer joins a domain AD Profile can create the Asset detail.   e.g. Asset ID = Computer Name, Site = Site Description = Model Descrip...

HelpMaster v14.7.25 is now available by Rod Weir in Announcements with 0 replies HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also i...

How to improve SQL Server performance and thus HelpMaster's too. by Dennis Odri in HelpMaster SQL Server database with 0 replies I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeout...

Incoming email tags by Menard Butac in Bugs!!! with 0 replies I'm trying to make use of the Incoming email tags in the Email template. What I observed though, is that the incoming email shows either the origi...

Shortcut Keys for Adding Progress Notes by Menard Butac in Wishlist with 2 replies Hi Everyone, My first post and it's a wish list! Is it possible to have a shortcut key in adding progress notes? There may be a need t...

HelpMaster v14.3.21 is now available - Maintenance release by Rod Weir in Announcements with 0 replies HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The compl...

Removing the email header in the job details section by Rod Weir in Email Manager with 0 replies By default, the Email Manager includes the email header as part of the job details when the job is logged, so you end up with a section at the start o...

Latest posts including replies

RE: Email Manager - Job field builder by Rod Weir in Wishlist Just an update to this older post. This feature was implemented in HelpMaster and appears in the Email Manager parser "Script" and "String builder"...

Email Manager to process unread email by Rod Weir in Email Manager This was received today via tech support regarding drop-folders for auto-logging email... The issue "By the time we drag an email down to folder e....

Working folders - Separate attachments per skillgroup by Rod Weir in Wishlist This request was recently received via tech support email. "It would be essential for someone using HMP for various ‘departments’ to h...

Bulk-updates for Job codes (Job Type, Priority, Issue etc.) by Rod Weir in Using HelpMaster Currently HelpMaster does not support bulk-updates of job classification codes such as Priority, Contact Type, Job Type, Issue etc, however there is a...

Re-introduction by Knowledge Bird in Anything goes Hello all,   I have returned to work from 9months of mat. leave. I've come back wondering why I couldn't reply to one of my old posts on the ol...

RE: Knowledge Base Article Creation - Starting Out by Scott McRae in Using HelpMaster Aprill, nice to see you on our forum again! (and I agree 100%, forums aren't dead http://knowledgebird.com/in-defence-of-forums/ Very good suggestion...

RE: Knowledge Base Article ID by Rod Weir in Using HelpMaster Hi Daniel, Thanks for your post. Currently this is not possible, although it's been on our "to do" list for quite some time. Looks like it's tim...

HelpMaster v12.8.24 is now available! by Rod Weir in Announcements A new release of HelpMaster is now available. v12.8.22 includes new features as well as many minor improvements, bug fixes and tweaks.  For a ge...

Auto knowledge base population / creation from an action by Rod Weir in Wishlist Just received via email... Suggested improvement from our staff.... When adding an action to a job, have option to add this action to the knowle...

Custom Fields Administration by Dennis Odri in Using HelpMaster We just received the following from one of our clients; "We would like to update the components under the Custom tab In the Company details page.&nbs...