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HelpMaster helpdesk discussion forum

Discuss Helpdesk
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19 Topics and 31 Replies General helpdesk discussion 19 31  Discussion board for general helpdesk issues
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
19 31
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
2 Topics and 1 Replies Service level agreements 2 1  Discussion board about setting and achieving agreed service levels
2 1
Discuss HelpMaster
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54 Topics and 3 Replies Announcements 54 3  HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
Maintenance release of He...
by  Rod Weir
07/22/2016 10:36 AM
54 3
Maintenance release of He...
by  Rod Weir
07/22/2016 10:36 AM
68 Topics and 144 Replies Using HelpMaster 68 144  Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
68 144
11 Topics and 21 Replies   Web interface, client self-service and remote access 11 21  Discussion board for any issues regarding the HelpMaster Web Interface
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
11 21
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
31 Topics and 86 Replies   Email Manager 31 86  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Email Manager to proc...
by  Rod Weir
09/24/2015 3:16 PM
31 86
RE: Email Manager to proc...
by  Rod Weir
09/24/2015 3:16 PM
8 Topics and 7 Replies   Priority Manager 8 7  Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
8 7
12 Topics and 26 Replies   Active Directory 12 26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
12 26
26 Topics and 16 Replies Installation, configuration and upgrading 26 16  Discussion board for installation, configuration and upgrading HelpMaster
26 16
15 Topics and 9 Replies HelpMaster SQL Server database 15 9  Discuss the HelpMaster SQL Server database.
End of life notice for SQ...
by  Rod Weir
09/18/2015 12:08 PM
15 9
End of life notice for SQ...
by  Rod Weir
09/18/2015 12:08 PM
20 Topics and 22 Replies Reports and reporting 20 22  Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
Create a helpdesk dashboa...
by  Rod Weir
09/16/2015 10:23 AM
20 22
Create a helpdesk dashboa...
by  Rod Weir
09/16/2015 10:23 AM
88 Topics and 236 Replies Wishlist 88 236  Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
RE: Being able to attach ...
by  Rod Weir
01/01/2016 1:10 PM
88 236
RE: Being able to attach ...
by  Rod Weir
01/01/2016 1:10 PM
5 Topics and 7 Replies API and custom add-in development 5 7  Need to build an extension to HelpMaster? Discussion about the HelpMaster API
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
5 7
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
29 Topics and 57 Replies Bugs!!! 29 57  If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
29 57
6 Topics and 2 Replies HelpMaster beta 6 2  A forum to discuss the beta releases of HelpMaster


6 2


General discussion
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17 Topics and 21 Replies Anything goes 17 21  Discussion about anything!
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
17 21
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM

Latest posts

Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new featu...

Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory with 4 replies I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if no...

Template Attachments do not rename when used to instantiate a job by Daniel G in Bugs!!! with 1 replies Not sure if this is a bug or feature or limitation of the templating ... but... When I add a file to a HD job as an attachment, it is automatically r...

Maintenance release of HelpMaster, v16.1.23 is now available. by Rod Weir in Announcements with 0 replies The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the ini...

Blogged! Practical ways to improve the quality of your service-desk email communication by HelpMaster Administrator in Using HelpMaster with 0 replies When was the last time you looked at what you're sending out to your clients and staff? Do your email templates need a refresh? Check out the blog p...

HelpMaster v16.0.0 is now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug...

Use the new Triggered Events features for SLA management by Rod Weir in Service level agreements with 0 replies The Triggered Events features that appeared in v15 release of HelpMaster is one of the most powerful features for automation in HelpMaster.  It w...

HelpMaster freezes / hangs when using the Action screen by Rod Weir in Using HelpMaster with 0 replies We're currently investigating an issue that is causing HelpMaster to freeze/hang when using the Action screen. It seems to be related to the spell-ch...

End of life notice for SQL Server 2005 by Rod Weir in HelpMaster SQL Server database with 0 replies Support for SQL Server 2005 is coming to an end in 2016. https://support.microsoft.com/en-us/lifecycle?p1=2855&wa=wsignin1.0  If you're sti...

Create a helpdesk dashboard using Excel pivot tables by Rod Weir in Reports and reporting with 0 replies This older blog post has just been updated to include auto-refresh time, and other information about how to change the database connection, and query ...

Latest posts including replies

Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new featu...

RE: Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory Hi Dennis, Your directions helped me fix 2 of the 3 users. I have one that keeps getting the following message: The user name you have entered for ...

RE: Validation message : This Member ID already exists. Please enter another Member ID. by Dennis Odri in Active Directory Hi Anne, sorry to hear you are having problems. All HelpMaster (HM) modules including the AD Module use the .Net Framework v3.5 SP1 so 1st make sure t...

RE: Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory I found this in the log - A .NET Framework error occurred during execution of user-defined routine or aggregate "geography" Any help?...

RE: Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory I made it worse! I thought I would delete the 3 users and try again and see if it would automatically create the HelpMaster user when running the pro...

Validation message : This Member ID already exists. Please enter another Member ID. by Anne Savoie in Active Directory I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if no...

RE: Template Attachments do not rename when used to instantiate a job by Dennis Odri in Bugs!!! Hi Daniel, unfortunately this is currently default behaviour. I have logged a new feature request, Job # 36788 to cater for your scenario in a future ...

Template Attachments do not rename when used to instantiate a job by Daniel G in Bugs!!! Not sure if this is a bug or feature or limitation of the templating ... but... When I add a file to a HD job as an attachment, it is automatically r...

Blogged! Practical ways to improve the quality of your service-desk email communication by HelpMaster Administrator in Using HelpMaster When was the last time you looked at what you're sending out to your clients and staff? Do your email templates need a refresh? Check out the blog p...

Email Manager - Workflow patterns and "pattern of the week" by Rod Weir in Email Manager The HelpMaster Email Manager is a powerful email processing engine that can really make a big difference at your service desk.  Automate email pr...