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HelpMaster helpdesk discussion forum

Discuss Helpdesk
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19 Topics and 31 Replies General service managment 19 31  General service managment
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
19 31
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
2 Topics and 1 Replies Service level agreements 2 1  Discussion board about setting and achieving agreed service levels
2 1
Discuss HelpMaster
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54 Topics and 3 Replies Announcements 54 3  HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
Maintenance release of He...
by  Rod Weir
07/22/2016 10:36 AM
54 3
Maintenance release of He...
by  Rod Weir
07/22/2016 10:36 AM
68 Topics and 144 Replies Using HelpMaster 68 144  Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
68 144
11 Topics and 21 Replies   Web interface, client self-service and remote access 11 21  Discussion board for any issues regarding the HelpMaster Web Interface
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
11 21
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
31 Topics and 86 Replies   Email Manager 31 86  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Email Manager to proc...
by  Rod Weir
09/24/2015 3:16 PM
31 86
RE: Email Manager to proc...
by  Rod Weir
09/24/2015 3:16 PM
10 Topics and 11 Replies   Priority Manager and Triggered Events 10 11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
12 Topics and 26 Replies   Active Directory 12 26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
12 26
26 Topics and 16 Replies Installation, configuration and upgrading 26 16  Discussion board for installation, configuration and upgrading HelpMaster
26 16
15 Topics and 12 Replies HelpMaster SQL Server database 15 12  Discuss the HelpMaster SQL Server database.
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
15 12
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
21 Topics and 22 Replies Reports and reporting 21 22  Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
21 22
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
89 Topics and 236 Replies Wishlist 89 236  Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
89 236
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
5 Topics and 7 Replies API and custom add-in development 5 7  Need to build an extension to HelpMaster? Discussion about the HelpMaster API
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
5 7
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
29 Topics and 57 Replies Bugs!!! 29 57  If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
29 57
8 Topics and 0 Replies HelpMaster development 8 0  News from the HelpMaster development team about the next version and more. Help us build the product you want
Template catalogs
by  Rod Weir
09/09/2016 4:59 PM
8 0
Template catalogs
by  Rod Weir
09/09/2016 4:59 PM
General discussion
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17 Topics and 21 Replies Anything goes 17 21  Discussion about anything!
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
17 21
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM

Latest posts

Knowledge Base improvements by Rod Weir in Wishlist with 0 replies We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the id...

Triggered Events on Assets by Josh B in Priority Manager and Triggered Events with 2 replies I want to set up some automation for Assets but I need some help.  Rather than sending a support email through, I thought I'd share the developme...

Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events with 2 replies Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached.  Thought I'd share... ...

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 0 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Workflow improvements by Rod Weir in HelpMaster development with 0 replies The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Next-gen web portal by Rod Weir in HelpMaster development with 0 replies The next major release of HelpMaster will feature our brand-new, built-from-scratch web interface.  Not only does it look great and is fast, it i...

Latest posts including replies

RE: How to improve SQL Server performance and thus HelpMaster's too. by Josh B in HelpMaster SQL Server database Thanks for the tip about business time. Makes total sense. Can you elaborate on anything we can do in terms of database maintenance, indexing or o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Rod Weir in HelpMaster SQL Server database You're right - the Field Chooser plays a big part in the speed of HelpMaster. The more fields = the bigger the database query = the bigger the ne...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Josh B in HelpMaster SQL Server database One of the things that can really impact perceived performance is any screen that lists jobs or similar entities (Data grid views) in concert with Use...

Knowledge Base improvements by Rod Weir in Wishlist We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the id...

RE: Triggered Events on Assets by Josh B in Priority Manager and Triggered Events Thanks Rod, this looks like it will help. I hope to get back to this later next week. Will update once I've made some progress....

RE: Triggered Events on Assets by Rod Weir in Priority Manager and Triggered Events Hi Josh, In order to send email from SQL Server, there are a few things that need to be configured first.   1. Create a SQL Server Database ...

Triggered Events on Assets by Josh B in Priority Manager and Triggered Events I want to set up some automation for Assets but I need some help.  Rather than sending a support email through, I thought I'd share the developme...

Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached.  Thought I'd share... ...

RE: Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events Thanks Rod!  I should have remembered HMP uses UTC dates......

RE: Automatically unsuspending jobs by Rod Weir in Priority Manager and Triggered Events Hi Josh, Nice post! I like the way you structured the post into Business Logic, Templates, and Implementation - makes it easy to follow. Regard...