Search

HelpMaster helpdesk discussion forum

Discuss Helpdesk
Toggle Group Display
Forums
Topics
Replies
Last Post
19 Topics and 31 Replies General service managment 19 31  General service managment
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
19 31
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
2 Topics and 1 Replies Service level agreements 2 1  Discussion board about setting and achieving agreed service levels
2 1
Discuss HelpMaster
Toggle Group Display
Forums
Topics
Replies
Last Post
54 Topics and 3 Replies Announcements 54 3  HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
Maintenance release of He...
by  Rod Weir
07/22/2016 10:36 AM
54 3
Maintenance release of He...
by  Rod Weir
07/22/2016 10:36 AM
68 Topics and 144 Replies Using HelpMaster 68 144  Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
68 144
11 Topics and 21 Replies   Web interface, client self-service and remote access 11 21  Discussion board for any issues regarding the HelpMaster Web Interface
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
11 21
RE: Date format
by  Scott Ward
06/05/2013 7:05 PM
31 Topics and 86 Replies   Email Manager 31 86  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Email Manager to proc...
by  Rod Weir
09/24/2015 3:16 PM
31 86
RE: Email Manager to proc...
by  Rod Weir
09/24/2015 3:16 PM
8 Topics and 7 Replies   Priority Manager 8 7  Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
8 7
12 Topics and 26 Replies   Active Directory 12 26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
12 26
26 Topics and 16 Replies Installation, configuration and upgrading 26 16  Discussion board for installation, configuration and upgrading HelpMaster
26 16
15 Topics and 9 Replies HelpMaster SQL Server database 15 9  Discuss the HelpMaster SQL Server database.
End of life notice for SQ...
by  Rod Weir
09/18/2015 12:08 PM
15 9
End of life notice for SQ...
by  Rod Weir
09/18/2015 12:08 PM
21 Topics and 22 Replies Reports and reporting 21 22  Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
21 22
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
88 Topics and 236 Replies Wishlist 88 236  Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
RE: Being able to attach ...
by  Rod Weir
01/01/2016 1:10 PM
88 236
RE: Being able to attach ...
by  Rod Weir
01/01/2016 1:10 PM
5 Topics and 7 Replies API and custom add-in development 5 7  Need to build an extension to HelpMaster? Discussion about the HelpMaster API
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
5 7
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
29 Topics and 57 Replies Bugs!!! 29 57  If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
29 57
8 Topics and 0 Replies HelpMaster development 8 0  News from the HelpMaster development team about the next version and more. Help us build the product you want
Template catalogs
by  Rod Weir
09/09/2016 4:59 PM
8 0
Template catalogs
by  Rod Weir
09/09/2016 4:59 PM
General discussion
Toggle Group Display
Forums
Topics
Replies
Last Post
17 Topics and 21 Replies Anything goes 17 21  Discussion about anything!
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
17 21
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM

Latest posts

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 0 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Workflow improvements by Rod Weir in HelpMaster development with 0 replies The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Next-gen web portal by Rod Weir in HelpMaster development with 0 replies The next major release of HelpMaster will feature our brand-new, built-from-scratch web interface.  Not only does it look great and is fast, it i...

New-look log job screen by Rod Weir in HelpMaster development with 0 replies The log job screen is one of the most heavily used screens in HelpMaster. For the next release of HelpMaster, we're adding some new functionality ...

HelpMaster development discussion by Rod Weir in HelpMaster development with 0 replies Have you ever wanted to know what the developers of HelpMaster are working on? Would you like to see pre-release glimpses of HelpMaster and discuss t...

Maintenance release of HelpMaster, v16.7.11 is now available by Rod Weir in Announcements with 0 replies This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new featu...

Latest posts including replies

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and t...

Email Manager - Workflow patterns for processing email by Rod Weir in Email Manager The HelpMaster Email Manager is a powerful email processing engine that can really make a big difference at your service desk.  Automate email pr...

Workflow improvements by Rod Weir in HelpMaster development The workflow feature of HelpMaster is a very powerful tool to design, build and execute business processes.  It has proven to be a popular part o...

Next-gen web portal by Rod Weir in HelpMaster development The next major release of HelpMaster will feature our brand-new, built-from-scratch web interface.  Not only does it look great and is fast, it i...

New-look log job screen by Rod Weir in HelpMaster development The log job screen is one of the most heavily used screens in HelpMaster. For the next release of HelpMaster, we're adding some new functionality ...

HelpMaster development discussion by Rod Weir in HelpMaster development Have you ever wanted to know what the developers of HelpMaster are working on? Would you like to see pre-release glimpses of HelpMaster and discuss t...