Search

HelpMaster helpdesk discussion forum

Discuss Helpdesk Toggle Group Display
-- Forums Topics Replies
Last Post
General helpdesk discussion General helpdesk discussion
Discussion board for general helpdesk issues
19 31 RE: Change in a custum Field within assets
by Rod Weir
01/09/2013 8:47 PM
Service level agreements Service level agreements
Discussion board about setting and achieving agreed service levels
1 1 RE: Setting up your workspace for SLAs
by ComSuper
08/19/2009 4:29 PM
ITIL Best practice - getting it to work for you ITIL Best practice - getting it to work for you
A discussion about ITIL and how to get the most out of HelpMaster Pro.
1 1 RE: ITIL processes
by Russ
10/01/2008 12:55 AM
Discuss HelpMaster Toggle Group Display
-- Forums Topics Replies
Last Post
Announcements Announcements
HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
51 3 HelpMaster v15.6.5 is now available
by HelpMaster Administrator
06/10/2015 4:58 PM
Using HelpMaster Using HelpMaster
Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
66 144 RE: Behaviour of the log-job button and last-used ...
by Josh B
07/15/2015 5:36 PM
Web interface, client self-service and remote access Web interface, client self-service and remote access
Discussion board for any issues regarding the HelpMaster Web Interface
11 21 RE: Date format
by Scott Ward
06/05/2013 7:05 PM
Email Manager Email Manager
Email response management changes the way you do business. The Email Manager has many options - discuss them here.
31 85 Email Manager to process unread email
by Rod Weir
10/03/2014 2:17 PM
Priority Manager Priority Manager
Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
8 7 RE: Priority manager frequency
by Dennis Odri
07/26/2012 1:10 AM
Active Directory Active Directory
Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
10 21 How to test Active Directory login on the HelpMast...
by Dennis Odri
07/24/2012 12:05 AM
Installation, configuration and upgrading Installation, configuration and upgrading
Discussion board for installation, configuration and upgrading HelpMaster
26 16 32bit or 64bit version of HelpMaster?
by HelpMaster Administrator
04/05/2013 12:01 AM
HelpMaster SQL Server database HelpMaster SQL Server database
Discuss the HelpMaster SQL Server database.
14 9 How to improve SQL Server performance and thus Hel...
by Dennis Odri
05/20/2014 2:56 PM
Reports and reporting Reports and reporting
Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
19 22 RE: Reports using custom fields
by Scott McRae
12/15/2014 1:16 PM
Wishlist Wishlist
Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
87 230 RE: Working folders - Separate attachments per ski...
by Rod Weir
07/13/2015 11:48 AM
API and custom add-in development API and custom add-in development
Need to build an extension to HelpMaster? Discussion about the HelpMaster API
5 7 RE: Entity Custom Fields
by Scott Ward
08/16/2011 12:22 AM
Bugs!!! Bugs!!!
If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
28 56 Incoming email tags
by Menard Butac
04/15/2014 5:04 PM
HelpMaster Pro beta HelpMaster Pro beta
A forum to discuss the beta releases of HelpMaster
6 2

General discussion Toggle Group Display
-- Forums Topics Replies
Last Post
Anything goes Anything goes
Discussion about anything!
17 21 HelpMaster job in Sydney
by Rod Weir
02/21/2011 4:09 PM

Latest posts

Behaviour of the log-job button and last-used template by Rod Weir in Using HelpMaster with 6 replies Received via tech-support.... When I log in to HelpMaster and press the Log Job button, seems to use the most recent job template I used (from prev...

Tell us what you think of v15 by Rod Weir in Using HelpMaster with 0 replies Now that v15 has been released, tell us what you think. We want to hear the good, the bad and the ugly. Here's some things we're keen to get feedbac...

The new alert system in v15. Converting to modal popup alerts like v14 by Rod Weir in Using HelpMaster with 0 replies Previous versions of HelpMaster had a simple client alert system that would display a modal message box whenever a new job was logged for that client....

HelpMaster v15.6.5 is now available by HelpMaster Administrator in Announcements with 0 replies A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug ...

Import Contacts to Outlook address book by Itro in Wishlist with 0 replies Hi Guys, As you know our staff are sometimes on the road and need to make or receive a call or navigate to a client's location using GPS.  We'd ...

Reports using custom fields by Anne Savoie in Reports and reporting with 1 replies Can I run a report that will be able to filter info from our clients custom fields?   Thanks, Anne C/W MARS, Inc....

Priority manager purge function by Itro in Wishlist with 2 replies Hi Guys, We recently implemented some automation in our office that logs cases for daily backup logs using email manager.  We realised when we d...

Email Manager to process unread email by Rod Weir in Email Manager with 0 replies This was received today via tech support regarding drop-folders for auto-logging email... The issue "By the time we drag an email down to folder e....

Working folders - Separate attachments per skillgroup by Rod Weir in Wishlist with 4 replies This request was recently received via tech support email. "It would be essential for someone using HMP for various ‘departments’ to h...

Bulk-updates for Job codes (Job Type, Priority, Issue etc.) by Rod Weir in Using HelpMaster with 0 replies Currently HelpMaster does not support bulk-updates of job classification codes such as Priority, Contact Type, Job Type, Issue etc, however there is a...

Latest posts including replies

RE: Behaviour of the log-job button and last-used template by Josh B in Using HelpMaster I can only talk on behalf of how we use HMP here and at the moment. We dug ourselves in to a hole with Job Templates (in concert with a general lac...

RE: Behaviour of the log-job button and last-used template by Rod Weir in Using HelpMaster The thing is, logging jobs via a template is the best way to get more functionality and efficiency out of HelpMaster, so we figured that by making the...

RE: Behaviour of the log-job button and last-used template by Josh B in Using HelpMaster Great to see such fast action on this! The only thing I'd suggest is that the big button logs a Blank Job and the two little buttons would be User ...

RE: Behaviour of the log-job button and last-used template by Rod Weir in Using HelpMaster OK, we've been working on improving the toolbar for logging jobs based on this recent feedback.  Here's what we've come up with.    ...

RE: Working folders - Separate attachments per skillgroup by Rod Weir in Wishlist Yep, multi-tenancy is a tricky one, and like you say, it depends on what the definition is, and business need. There are a lot of options and design ...

RE: How many levels deep should the Issue Viewer go? by Josh B in Using HelpMaster Thanks Rod, Yes, I've been a user of two systems with poorly managed classification lists, one was in Helpmaster, the other was a similar product.&nb...

RE: How many levels deep should the Issue Viewer go? by Rod Weir in Using HelpMaster Great post Josh! You're right. The classification hierarchy is used primarily for Classification, Reporting, Filtering and Automation. Having too...

RE: How many levels deep should the Issue Viewer go? by Josh B in Using HelpMaster It depends entirely on what you use the data for. Use as many as you need, but be clear on your needs. I aim for no more than two levels of hierarch...

RE: Working folders - Separate attachments per skillgroup by Josh B in Wishlist Perhaps just to expand a bit on multi-tenancy... One example is my current employer where we have an instance of Helpmaster serving the IT department....

RE: Working folders - Separate attachments per skillgroup by Dennis Odri in Wishlist Hi Josh, You make some good points however, HelpMaster already supports multi-tenancy to some extent e.g. the security model is designed to separate ...