Saturday, February 04, 2012
 
HelpMaster on-line community
Discuss Helpdesk Toggle Group Display
--ForumsTopicsReplies
Last Post
General helpdesk discussionGeneral helpdesk discussion
Discussion board for general helpdesk issues
1827RE: Helpmaster Pro 9.1 Desktop Crashing
by Dennis Odri
21 Aug 2011 11:00 PM
Service level agreementsService level agreements
Discussion board about setting and achieving agreed service levels
11RE: Setting up your workspace for SLAs
by ComSuper
19 Aug 2009 04:29 PM
ITIL Best practice - getting it to work for youITIL Best practice - getting it to work for you
A discussion about ITIL and how to get the most out of HelpMaster Pro.
21Incident Management tips from the coal face
by Beth S
18 Dec 2008 05:24 PM
Discuss HelpMasterToggle Group Display
--ForumsTopicsReplies
Last Post
AnnouncementsAnnouncements
HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
444HelpMaster v11.11.11 release now available
by Rod Weir
15 Nov 2011 10:25 PM
Using HelpMasterUsing HelpMaster
Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
50107RE: How to handle adding clients to new jobs?
by Robert
19 Jan 2012 06:47 PM
Web interface, client self-service and remote accessWeb interface, client self-service and remote access
Discussion board for any issues regarding the HelpMaster Web Interface
717RE: IIS Error on Helpmaster Pro 11.12.15
by Chandrasekar Vasudevan
18 Jan 2012 08:28 PM
Email ManagerEmail Manager
Email response management changes the way you do business. The Email Manager has many options - discuss them here.
2679RE: Email Manager - Workflow patterns and "pattern...
by Rod Weir
03 Nov 2011 07:48 PM
Priority ManagerPriority Manager
Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
66Custom SQL to mark client actioned jobs to unread.
by Dennis Odri
05 Sep 2011 08:25 PM
Active DirectoryActive Directory
Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
918RE: Am i missing something
by Dennis Odri
23 Jan 2012 04:35 PM
Installation, configuration and upgradingInstallation, configuration and upgrading
Discussion board for installation, configuration and upgrading HelpMaster
2015Deploying the HelpMaster MSI via Group Policy and ...
by Dennis Odri
02 Nov 2011 07:30 PM
HelpMaster SQL Server databaseHelpMaster SQL Server database
Discuss the HelpMaster SQL Server database.
96How to create secure SQL Server service accounts
by Rod Weir
28 Sep 2011 06:34 PM
Reports and reportingReports and reporting
Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
1721The issue hierarchy field in v11 reports and datab...
by Rod Weir
26 Sep 2011 07:46 PM
WishlistWishlist
Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
71205RE: Add the ability to control the system codes (m...
by Rod Weir
14 Nov 2011 09:07 PM
APIAPI
Need to build an extension to HelpMaster? Discussion about the HelpMaster API
57RE: Entity Custom Fields
by Scott Ward
16 Aug 2011 12:22 AM
Bugs!!!Bugs!!!
If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
2452RE: Error
by Chandrasekar Vasudevan
23 Jan 2012 09:20 PM
HelpMaster Pro betaHelpMaster Pro beta
A forum to discuss the beta releases of HelpMaster
62

General discussionToggle Group Display
--ForumsTopicsReplies
Last Post
Anything goesAnything goes
Discussion about anything!
1721HelpMaster job in Sydney
by Rod Weir
21 Feb 2011 04:09 PM
Who is online:
-
There are currently 0 guests(s) online.
There are 0 of 2185 member(s) online:  


Latest posts
Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...

"Email this action to" fields are locked by Kerry O'Sullivan in Bugs!!! with 0 replies
"Email this action to" fields are locked for a particular staff member since  upgrading to version 11.11.11.  Other staff are able to send t...

Using the Private tick box by David Tesoriero in Using HelpMaster with 1 replies
When ticking on 'Private (Staff viewing only)' for a progress note it is still visible in HelpMaster Desktop? Isn't the note supposed to be marked di...

HelpMaster v11.11.11 release now available by Rod Weir in Announcements with 0 replies
HelpMaster v11.11.11 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also in...

Add the ability to control the system codes (mandatory) by Timo de leeuw in Wishlist with 2 replies
currently we are using the Email Manager to monitor an inbox and log jobs automatically based on some criteria.The EM then using a job Template and Em...


Latest posts including replies
RE: Error by Chandrasekar Vasudevan in Bugs!!!
Hi Suman Das, Thanks for ur support and i was able to solve it... Thanks a lot .... Cheers, Chandrasekar....

RE: Am i missing something by Dennis Odri in Active Directory
Hi Chandrasekar, Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the syst...

RE: Am i missing something by Dennis Odri in Active Directory
  Hi Chandrasekar, Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to...

RE: Am i missing something by Chandrasekar Vasudevan in Active Directory
When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server in...

Am i missing something by Chandrasekar Vasudevan in Active Directory
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

RE: Error by Suman Das in Bugs!!!
Hi Chandrasekar, Please make sure that the bit-ness of your HelpMaster app pool is the same as the installed application (i.e. you'll need to "enable...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
 Hi Scott,  Thanks for your help as you said in the 2. option it was the full text search problem. I was able to upgrade it as you instruct...

RE: Error by Scott Ward in Bugs!!!
Hi Chandrasekar It appears the patch is failing when it is trying to remove your full text indexes, It probably does not have permission to remove...

Error by Chandrasekar Vasudevan in Bugs!!!
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

RE: How to handle adding clients to new jobs? by Robert in Using HelpMaster
this will be quite a handy feature as long as everyone is aware of it Thanks...


 
Solutions Company 

News

 Helpdesk articles Downloads and Evaluation
Helpdesk software Contact Us Blog Telephone skills for the helpdesk Download trial version
Email response management International resellers Discussion board Staff to clients helpdesk ratio Service packs
Workflow and SLA managemnt Testimonials Twitter Staffing a helpdesk On-line helpfile
Web self-service   FaceBook How to evaluate helpdesk software Watch video demonstrations
Knowledge base     Why use helpdesk software?  
Active Directory      Use Excel for helpdesk reporting   
      People Process and Technology  Purchase information
         
ITIL Alignment Consultancy    Knowledge Centered Support Product development
Incident Management Training    Knowledge Centered Support (KCS) Roadmap
Problem Management Consulting      
  Custom Reports      
  Professional services      Latest version
        

 11.12.15  (15 December 2011)

 

 


Follow HelpMaster on Twitter


Copyright 2012 PRD SoftwareTerms Of UsePrivacy Statement