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HelpMaster helpdesk discussion forum

Discuss Helpdesk Toggle Group Display
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General helpdesk discussion General helpdesk discussion
Discussion board for general helpdesk issues
20 31 RE: Change in a custum Field within assets
by Rod Weir
1/9/2013 8:47 PM
Service level agreements Service level agreements
Discussion board about setting and achieving agreed service levels
1 1 RE: Setting up your workspace for SLAs
by ComSuper
8/19/2009 4:29 PM
ITIL Best practice - getting it to work for you ITIL Best practice - getting it to work for you
A discussion about ITIL and how to get the most out of HelpMaster Pro.
2 1 Incident Management tips from the coal face
by Beth S
12/18/2008 5:24 PM
Discuss HelpMaster Toggle Group Display
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Announcements Announcements
HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
52 4 HelpMaster v14.3.21 is now available - Maintenance...
by HelpMaster Administrator
3/24/2014 12:09 PM
Using HelpMaster Using HelpMaster
Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips 'n tricks or anything else that makes HelpMaster
62 135 RE: Automating Workflow with Action Templates
by Itro
6/26/2013 12:01 AM
Web interface, client self-service and remote access Web interface, client self-service and remote access
Discussion board for any issues regarding the HelpMaster Web Interface
11 21 RE: Date format
by Scott Ward
6/5/2013 7:05 PM
Email Manager Email Manager
Email response management changes the way you do business. The Email Manager has many options - discuss them here.
30 85 Removing the email header in the job details secti...
by Rod Weir
2/21/2014 2:05 PM
Priority Manager Priority Manager
Share your escalations, SLAs, workflows and other profiles you've made with the Priority Manager
8 7 RE: Priority manager frequency
by Dennis Odri
7/26/2012 1:10 AM
Active Directory Active Directory
Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
11 21 How to test Active Directory login on the HelpMast...
by Dennis Odri
7/24/2012 12:05 AM
Installation, configuration and upgrading Installation, configuration and upgrading
Discussion board for installation, configuration and upgrading HelpMaster
26 16 32bit or 64bit version of HelpMaster?
by HelpMaster Administrator
4/5/2013 12:01 AM
HelpMaster SQL Server database HelpMaster SQL Server database
Discuss the HelpMaster SQL Server database.
14 9 How to improve SQL Server performance and thus Hel...
by Dennis Odri
5/20/2014 2:56 PM
Reports and reporting Reports and reporting
Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
18 21 RE: Problem / Issue hierarchy report and how to bu...
by Rod Weir
8/15/2012 9:01 PM
Wishlist Wishlist
Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
83 222 RE: Shortcut Keys for Adding Progress Notes
by Menard Butac
4/10/2014 11:27 AM
API and custom add-in development API and custom add-in development
Need to build an extension to HelpMaster? Discussion about the HelpMaster API
5 7 RE: Entity Custom Fields
by Scott Ward
8/16/2011 12:22 AM
Bugs!!! Bugs!!!
If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
28 57 Incoming email tags
by Menard Butac
4/15/2014 5:04 PM
HelpMaster Pro beta HelpMaster Pro beta
A forum to discuss the beta releases of HelpMaster
6 2

General discussion Toggle Group Display
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Anything goes Anything goes
Discussion about anything!
17 21 HelpMaster job in Sydney
by Rod Weir
2/21/2011 4:09 PM

Latest posts

How to improve SQL Server performance and thus HelpMaster's too. by Dennis Odri in HelpMaster SQL Server database with 0 replies I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeout...

Incoming email tags by Menard Butac in Bugs!!! with 0 replies I'm trying to make use of the Incoming email tags in the Email template. What I observed though, is that the incoming email shows either the origi...

Shortcut Keys for Adding Progress Notes by Menard Butac in Wishlist with 2 replies Hi Everyone, My first post and it's a wish list! Is it possible to have a shortcut key in adding progress notes? There may be a need t...

HelpMaster v14.3.21 is now available - Maintenance release by HelpMaster Administrator in Announcements with 0 replies HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The compl...

Removing the email header in the job details section by Rod Weir in Email Manager with 0 replies By default, the Email Manager includes the email header as part of the job details when the job is logged, so you end up with a section at the start o...

Configurable custom queues by Itro in Wishlist with 1 replies Hi Guys, I have just recently started using custom queues.  I think they're great.  One thing I would like to see is to be able to se...

HelpMaster v14.1.4 is now available by Rod Weir in Announcements with 0 replies A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug ...

Contact view from Job by Itro in Wishlist with 1 replies Would love it if there was a single click access to the primary client for a job and to the primary site of the job from the window control - ie. wher...

Database and Report Wizard Error by Robert Bean in HelpMaster SQL Server database with 1 replies HelpMaster 13.6.4 Database Patch Log File ============================================ Please report any errors to PRD Software at support@prdsoftwa...

HelpMaster v13.6.4 is now available by Rod Weir in Announcements with 0 replies HelpMaster v13.6.4 is now available. This release fixes a number of issues that have been reported since the initial 13.0 release.  The comple...

Latest posts including replies

How to improve SQL Server performance and thus HelpMaster's too. by Dennis Odri in HelpMaster SQL Server database I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeout...

Incoming email tags by Menard Butac in Bugs!!! I'm trying to make use of the Incoming email tags in the Email template. What I observed though, is that the incoming email shows either the origi...

RE: Shortcut Keys for Adding Progress Notes by Menard Butac in Wishlist Hi Rod, We haven't started using 'Auto text' but not that you mentioned it, I think it's a good feature I'll explore soon. Just to detail the i...

RE: Shortcut Keys for Adding Progress Notes by Rod Weir in Wishlist Hi Menard, Thanks for your post! This is a good idea. HelpMaster already has "Auto text" (User menu) that converts a short text code into a lon...

Shortcut Keys for Adding Progress Notes by Menard Butac in Wishlist Hi Everyone, My first post and it's a wish list! Is it possible to have a shortcut key in adding progress notes? There may be a need t...

HelpMaster v14.3.21 is now available - Maintenance release by HelpMaster Administrator in Announcements HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The compl...

Removing the email header in the job details section by Rod Weir in Email Manager By default, the Email Manager includes the email header as part of the job details when the job is logged, so you end up with a section at the start o...

RE: Configurable custom queues by Rod Weir in Wishlist Thanks for the feedback. This sounds like a good idea. We'll have a look at implementing the ability to customize the behaviour of each custom queue...

Configurable custom queues by Itro in Wishlist Hi Guys, I have just recently started using custom queues.  I think they're great.  One thing I would like to see is to be able to se...

HelpMaster v14.1.4 is now available by Rod Weir in Announcements A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug ...