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HelpMaster Pro

The most flexible, template driven
helpdesk software on the market


desktop | web self service | email response management | sla escalation | active directory | knowledge base

 

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Discuss Helpdesk Toggle Group Display
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General helpdesk discussion General helpdesk discussion
Discussion board for general helpdesk issues
4 3 Australian Helpdesk confe...
by Rod Weir
23 Apr 2008 12:51 PM
Service level agreements Service level agreements
Discussion board about setting and achieving agreed service levels
0 0

ITIL Best practice - getting it to work for you ITIL Best practice - getting it to work for you
A discussion about ITIL and how to get the most out of HelpMaster Pro.
1 1 RE: ITIL processes
by Russ
01 Oct 2008 06:55 AM
Discuss HelpMaster Pro Toggle Group Display
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Announcements Announcements
HelpMaster Pro announcements
20 2 HelpMaster Pro Version 9 ...
by Beth S
12 Nov 2008 11:46 PM
Using HelpMaster Pro Using HelpMaster Pro
Discussion for day-to-day use of HelpMaster Pro. Talk about features, useful templates, errors and bugs, work-arounds or anything else
12 18 RE: Linking jobs - Child/...
by Rod Weir
19 Nov 2008 01:38 AM
Wishlist Wishlist
Discussion for new features, ideas, and improvements for HelpMaster Pro
19 53 RE: Setting reminders for...
by Rod Weir
20 Nov 2008 08:29 PM
Priority Manager Priority Manager
Discussion board for any issues regarding the HelpMaster Pro Priority Manager module
2 2 RE: Deleting Priority Man...
by jsuhle
18 Aug 2008 04:20 AM
Email Manager Email Manager
Discussion board for any issues regarding the HelpMaster Pro Email Manager module
10 19 RE: Does the Email Manage...
by Rod Weir
27 Oct 2008 10:44 PM
Web interface Web interface
Discussion board for any issues regarding the HelpMaster Pro Web Interface
2 1 RE: What will your client...
by Rod Weir
16 Apr 2008 01:54 AM
HelpMaster Pro SQL Server 2005 database HelpMaster Pro SQL Server 2005 database
Discuss the HelpMaster Pro SQL Server 2005 database.
3 2 Minimum database permissi...
by Rod Weir
25 Jul 2008 12:01 AM
HelpMaster Pro reports HelpMaster Pro reports
Discussion board for issues relating to HelpMaster Pro Reports
5 4 RE: Daily running total r...
by Rod Weir
26 Mar 2008 05:40 AM
HelpMaster Pro installation and configuration HelpMaster Pro installation and configuration
Discussion board for installation and configuration issues for HelpMaster Pro
7 0 Configuring Full text sea...
by Rod Weir
18 Apr 2008 03:57 AM
HelpMaster Pro bug? HelpMaster Pro bug?
If you think you've found a bug in HelpMaster Pro, post it here. Please include as much information as possible, including what you were doing and what HelpMaster Pro did
3 1 Email manager attachments
by ITMetro
07 Oct 2008 05:31 AM
Active Directory Active Directory
Discussion of the HelpMaster Pro Active Directory module
4 5 What's new for the Active...
by Rod Weir
20 Nov 2008 03:04 AM
Desktop Desktop
Discussion of the desktop edition of HelpMaster Pro
4 3 RE: Emailling from an Act...
by Rod Weir
08 Oct 2008 01:07 AM
General discussion Toggle Group Display
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Anything goes Anything goes
Discussion about anything!
10 9 Discussion board software...
by Rod Weir
14 Oct 2008 04:39 AM
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Latest discussion posts
RE: Setting reminders for other people by Rod Weir in Wishlist with (0) replies
Good idea. I'll add this to our to-do list. Thanks for the idea....

What's new for the Active Directory module in version 9? by Rod Weir in Active Directory with (0) replies
Hi everyone, We're putting together the documentation for the upcoming v9 release and I thought I would share a page from the help manual from the "W...

RE: Linking jobs - Child/parent relationships by Rod Weir in Using HelpMaster Pro with (0) replies
Hi Aprill, Thanks for your feedback. In the upcoming v9 we've improved the linking process for everything, so it's now basically a drag 'n drop op...

RE: Active Directory module now available! by Suman Das in Active Directory with (0) replies
We've finally managed to get the Windows authenticated login (ie. AD login) for Web Module working for Nathan Hood.  It turns out that the AD log...

HelpMaster Pro Version 9 Road Show by Beth S in Announcements with (0) replies
PRD Software will be visiting Sydney, Melbourne, Brisbane and Canberra demonstrating the new Version 9 release of HelpMaster Pro. We will be showing ...

Using custom dictionaries in HelpMaster Pro by Rod Weir in Using HelpMaster Pro with (0) replies
From a HelpMaster Pro user just now... If I add a word to the dictionary is this for the whole team on is this my private dictionary? HelpMaster...

HelpMaster Pro version 7.5x End-of-Life (corrected) by Beth S in Announcements with (0) replies
On December 31st 2008, PRD Software will be discontinuing support and any further development for all editions of HelpMaster Pro 7.5 in ac...

Support Requests and Annual Maintenance Subscriptions by Beth S in Announcements with (0) replies
Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly...

RE: Internet Explorer Settings for AD Web Module Login by Suman Das in Active Directory with (0) replies
In order to address the same issue in Firefox, you'll need to perform the following steps (otherwise you may get a message box : "Authentication Requi...

RE: Linking assets to users on upload by Rod Weir in Wishlist with (0) replies
Hi John, If you have a CSV file that contains both asset and client information, and the clients do not already exist in HelpMaster Pro, then you m...

  

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