| Emailling from an Action Template by ITMetro in Desktop with (1) replies |
| When a user is setup with a Work email address & a Home email address, and the user is emailed with an Email template via an action, which of the users email addresses receive the email? Can you c... |
| Email manager attachments by ITMetro in HelpMaster Pro bug? with (1) replies |
| Hi
I think I have an issue with email manager attachments. We are using HMP to liaise with an external contractor.
Scenario:
1. A job with an attachment is emailed to the helpdesk via email manager... |
| HelpMaster Pro 8.0.17 maintenance release now available by Rod Weir in Announcements with (0) replies |
|
A maintenance release of HelpMaster Pro is now available. This release fixes a number of minor issues and is a recommended upgrade for anyone currently using HelpMaster Pro v8.
The release nu... |
| Email to staff when a job is assigned to a skillgroup by Rod Weir in Using HelpMaster Pro with (0) replies |
| Recently emailed to our tech support...
Normal
0
false
false
false
EN-AU
X-NONE
X-NONE
... |
| Copying Templates by jsuhle in Wishlist with (0) replies |
| IS there anyway to copy templates. There is a "copy entity" function but there does not appear to be the ability then paste it anywhere.
This would be a very handy feature to fast track... |
| Advanced Job Monitor by jG in Wishlist with (0) replies |
| Good day,
Just an idea, but it would be nice to have existing HMP job monitor more universal.
How about to make some basic API for plugins which gives me chance to monitor not only HMP, bu... |
| Linking assets to users on upload by jsuhle in Wishlist with (3) replies |
| Folks
It would be good to be able to link an asset to a user during the asset import process. As it is we have to import the assets and then go in an link them to a user manually. ... |
| Using Email Manager with Lotus Notes by Michael White in Email Manager with (5) replies |
| We have been looking at implementing the Email Manager service to automatically create HM jobs from incoming emails into our team mailbox. Our organisation uses Lotus Notes (Version 7 Notes client) as... |
| Email Manager - Moving Email to Folder and Emailing Someone by helpdesk@ntsolutions.com.au in Email Manager with (2) replies |
| Hi,
I have upgraded to V8 and in the process of setting up some workflows with the email manager. I am able to setup so that when it manages the inbox it moves a email with s... |
| New Senior Product Consultant Appointed by Ross S in Announcements with (0) replies |
| We are pleased to announce the appointment of a new Product Management Consultant, Beth Sherlock, complimenting the recent appointment of Distribution Partners in Europe and the USA.
Ms She... |
| The user Welcome Screen by muser in Wishlist with (4) replies |
| Hi all,
I would like the user to be able to set their office hours in advance. Example: Staff that are permanently 8.30am - 5pm, Tuesday to Thursday could just set that as their HMP office ho... |
| Membership of multiple skill groups by jsuhle in Wishlist with (7) replies |
| The inability for a user to be a member of more than one skill group is a severe limitation on the effective management of a multi customer multi skill team. The requirement for the queue manage... |
| Deleting Priority Manager Profiles by jsuhle in Priority Manager with (2) replies |
| Does anyone know how to delete Priority Manager Profiles? |
| Anyone planning to attend the ITSMF conference? by Rod Weir in Anything goes with (0) replies |
| Should be a great event. Anyone planning to be there?
http://www.helpmasterpro.com/NewsEvents.aspx
Rod |
| Job Templates and Issues by muser in Email Manager with (5) replies |
| When we create a new job manually, we drill down the Issues tree to find the appropriate issues descriptor. When a job is created via Email Manager it comes in with the issue "Helpdesk". I can't find ... |
| Helpdesk Explorer - Parent / Child Linking by Peter Durbridge in Wishlist with (3) replies |
|
Would it be helpful when a job is a child to no longer display on jobs lists, and have a flag available under field chooser to display if the parent has children, perhaps the #?
Could... |
| Minimum database permissions for HelpMaster Pro by Rod Weir in HelpMaster Pro SQL Server 2005 database with (0) replies |
| Hello helpdeskers,
Recently we've been getting a few questions regarding the minimum database permissions that are required for using HelpMaster Pro. Below is an updated page taken from... |
| SQL 2005 and V8 by Anne Savoie in HelpMaster Pro SQL Server 2005 database with (2) replies |
| Hello,
I need help with SQL. I made the mistake of having my v7.5 database in the master.mdf database. When attempting to load sql 2005 service pack 2 I lost the original master.mdf. ... |
| North America Software Partner Appointed by Ross S in Announcements with (0) replies |
| PRD Software is pleased to announce the appointment of Raku Consulting as our software partner in the North America region.
This is exciting news for clients in this region who no... |
| UK/European Software Partner Appointed by Ross S in Announcements with (0) replies |
|
PRD Software is pleased to announce the appointment of JournalIT Ltd as our software partner in the UK/European region.
This is exciting news for clients in this region who now ... |