HelpMaster custom reports swap-shop

A report that displays all of the jobs that a staff member has worked on for a given period of time.  The report will display 2 filters at run-time.  You enter the start and end dates for the action range you want.

This report contains graphs and summaries for each staff member.

Great for determining who's been busy.

What are your job response SLAs?  This report graphs the time to acknowledge a job and charts it according to the time parameters you enter.

You can enter 2 time brackets.  The first chart will tell you how many of the job were acknowledged within the first time period, and the second graphs charts the second period.

Good if you have "Time to acknowledge" SLA that goes something like..

• "80% of all jobs to be acknowledged within 2 hours"
• "100% of all jobs to be acknowledged within 4 hours"

A SLA response time report.  Accepts date parameters for the start and end date for "Date Logged".  Graphs display the percentage of jobs that were not acknowledged within 4 hours and the jobs that took longer than 4 hours to acknowledge.

A good report to extend and learn from.  Uses the Crystal Reports advanced grouping to provide the response time percentage.

Show this one to your manager.

This report displays the ID, type, manufacturer and status of all assets that have no links to Clients, Sites or other Assets.

A variation on the new jobs logged by Site.  Instead of grouping by site, this report is grouped by the "Department" of the client.  Useful if you make use of this client field, or have imported this via the Active Directory mappings.

This report is unfiltered and can be copied over the top of your existing report of the same name.

A custom report that displays a summary of actions for all staff that have actioned jobs within the last 7 days.  Save this report into your "Custom" report folder and then run it directly from the "Custom" tab of the HelpMaster reports selector screen.

A fairly basic line-based report that includes the following fields

Job #, Date logged, Issue, Status, Job details, Last action details and Logged By

A good report for exporting to Excel or similar.

This is a fairly basic, single line job report that includes the following columns

Job Number, Date logged, Issue, Status, Job Details, Last action and Logged by.

A useful report if you want to export this information into Excel or similar.

Provides a rolling total per day for the number of jobs open at the beginning of the day, the number of jobs logged during the day as well as the number of jobs closed during the day.

Includes several charts that summarize the data per week.

A great report to determine the general activity and business of your helpdesk.

A report that displays the ratio of overdue jobs to non-overdue jobs.  Includes a Date logged filter and a page of charts.  This report works from the job date field  "To be completed by" and reports all jobs that are still open and have passed this date.  HelpMaster Pro v8 only