Powering IT Support for 27+ years
For over 25 years, HelpMaster has helped IT teams around the world manage tickets, streamline workflows, and deliver better service.
PRD Software is a privately held Australian company headquartered in the nations capital, Canberra. Our passion is to develop helpdesk software and workflows for real-world teams with intelligent, flexible software.
Check out our timeline for some historical milestones.
Book a demo of HelpMaster, and let us show you how it can help your business.

A service management platform built on experience and user feedback
At HelpMaster, we build software that makes helpdesks more efficient, responsive, and progressive. From ticketing and workflow automation to a web self-service portal, our platform is designed to help service teams deliver faster resolutions and better customer experiences.
Our team blends deep service management expertise with innovative software design. Many of us, including our founder, started our careers on the helpdesk floor — experiencing first-hand the challenges and pressures of delivering support. That real-world insight drives everything we do, from product features to implementation and support.
For over two decades, HelpMaster has been trusted by organisations around the globe to manage their service operations.

Rod Weir - Founder PRD Software
Who do we work with?
HelpMaster has been used by just about every type of business and industry that you can think of. Many of our clients are in the IT sector, facilities management, health-care, managed service providers and many small business of all types.
Our clients are based in many countries, and provide constant feedback and suggestions on how to improve HelpMaster, so as a company, we’re always listening, developing, and releasing new updates regularly.
It’s been a privilege to work with, and learn from some of the biggest companies in the world to implement best-practice service management and use this experience to improve everything we do.
Why we’re different
Helpdesk and ITSM is our sole focus - its what we do and we’re 100% committed to improving and supporting the software and the solutions we develop.
PRD Software contributes regularly to the ITSM industry and all staff members are well versed in the popular service management best-practice frameworks such as ITIL, KCS, as well as ISO standards for service management. We’re big believers in #Back2ITSM and keeping it real.
We design software for the real world - not for software certification schemes or popular trends, and our sales and client feedback have consistently told us were on the right track.
Fast facts
1996+
On the web since 1996, always based in Canberra, Australia
100%
Focussed on service management software and helpdesk support
1000+
Customers from every type of business - small, medium and huge!
45+
Countries around the world that have used HelpMaster
100% dedicated to service management software
Our focus has always been on developing the best helpdesk / service management software we can, and delivering a product that our clients request and need.
Speak to our team to discuss your service management challenges, and let us show you how HelpMaster can improve your support operations.
Microsoft Technology
HelpMaster has always been developed using Microsoft tools and technology, and we’re committed to staying within the Microsoft ecosystem.
We use the very latest in tools and technology, and we’re always updating our code-base and associated technologies to maximise performance, features and stability.
No legacy code here…
Proper technical support
Customer support is the business we’re in!
Speak with real people who understand service management and are product experts with years of product support and deep technical knowledge. We will never give you the support run-around.
Call, email or let’s do a remote session to provide you the support you need.
Tradeshow fun!
We love exhibiting at tradeshows!
It’s a chance to meet people, talk about service management, showcase HelpMaster, have a break and do some business all at the same time!
Since our first HDI event, we’ve continued to support the industry and will continue to innovate, exhibit, and make friends! Over the years, we’ve exhibited at HDI, HDAA, Pacrim Service desk, TechEd, CeBIT, SDI, ITSMF / ITSMFA, Technology in Government expos and many other exhibitions and events.
Thanks to everyone who has stopped by the booth over the years and said hi!






See What HelpMaster Can Do for You
Whether you’re looking to streamline your helpdesk, improve workflows, or deliver faster, smarter support, HelpMaster is here to help.
✅ Book a personalised demo
✅ Explore the features
✅ Start your free trial
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