Pricing

	Monday, May 21, 2012

Purchase

Pricing

HelpMaster is a flexible and scalable service management suite that is offered in 3 different configurations to suite your needs. Remember, you can start using one version, and then easily upgrade to another without any data loss or re-installation of the software.

The matrix below displays a simple overview of the capabilities of each pack. For further information about each edition, see the Detailed Edition Comparison

If you have any questions about any of this information, please contact PRD Software.

HelpMaster edition comparison

	Express Bundle (New!) $875 Includes 5 concurrent licences Or individual licences $195 (Learn more about licensing)	Standard Bundle (New!) $2225 Includes 5 concurrent licences Or individual licences $495 (Learn more about licensing)	Enterprise Bundle $4475 Includes 5 concurrent licences Or individual licences $995 (Learn more about licensing)
	The perfect entry-level helpdesk / service management product for any business. Includes desktop + web access for both staff and clients. Full job logging and workflow capabilities with the option to upgrade to standard or enterprise editions at any time.	Convert email into helpdesk tickets with the powerful Email Manager. Create escalations and service level agreements with the Priority Manager and synchronize Active Directory users with HelpMaster clients.	The ultimate service management experience. Includes full access to all modules and features as well as the powerful developer API and custom AddIn manager.

	SQL Server Express only	SQL Server Express, 2005 or 2008	SQL Server Express, 2005 or 2008
Database Wizard
Desktop Edition	Limitations apply
Web Interface for staff
Web client self service
Job Monitor
Email Manager		Limitations apply
Priority Manger		Limitations apply
Active Directory		Limitations apply
API and Add-Ins
Annual Maintenance Subscription Choose from 2 levels of technical annual maintenance subscription. Both options includes full product upgrades.
Regular Support	20%	20%	20%
Premium Support	30%	30%	30%

Learn more about licensing

For further information about each edition, see the Detailed Edition Comparison

Technical support and upgrade assurance is priced separately. See Annual Maintenance Subscription

Need a quote?

Would you like a quote for HelpMaster?

If so, please contact PRD Software

Can't decide which version you need?

Have questions?

Contact PRD Software today to discuss your helpdesk / service desk needs and we will help you understand what each module of the HelpMaster product suite does and how it can be used within your organization.

Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
Web self-service		FaceBook	How to evaluate helpdesk software	Watch video demonstrations
Knowledge base			Why use helpdesk software?
Active Directory			Use Excel for helpdesk reporting
			People Process and Technology	Purchase information

ITIL Alignment	Consultancy		Knowledge Centered Support	Product development
Incident Management	Training		Knowledge Centered Support (KCS)	Roadmap
Problem Management	Consulting
	Custom Reports
	Professional services			Latest version
				12.5.17 (17 May 2012)

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