ITSM Professional Services

Professional Services

Service desk and ITSM experts

Practical advice and information you can use immediately

Invest in continuous service improvement

Leverage your investment in HelpMaster and ensure your implementation delivers on service strategies and goals by enlisting the assistance of our training and consulting services.  Great helpdesk and ITSM service doesn't just happen, and software is only one piece of the package. 

Bring out the best in your team, the configuration of HelpMaster, and the culture surrounding your business operations with the professional services available for HelpMaster.


Our professional trainers are dedicated to the  IT Service Management space and not only offer application training, but can also place it in the context of best practice help desk and IT service management.

We offer a suite of courses to enable and empower you to maximise the benefits of HelpMaster and your staff.

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Helpdesk and ITSM Consulting  

Our consultants are industry experts and can offer a range of services including installations, data migration, project management, implementation reviews, health checks and facilitated best practice workshops.  We've been working in the helpdesk, service desk and ITSM space for over 20 years, and know how to get the job done.

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Virtual Administrator

Need a fully-qualified HelpMaster administrator with all the expertise, but without the cost of another employee?   Our Virtual HelpMaster Administrator is here to help.  Improve your configuration of HelpMaster, benefit from our expertise and best-practice, and fully utilize every feature that HelpMaster has to offer, without the expense or hassle of having a dedicated administrator role.

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Remote installation and upgrade service

Worried about your next upgrade?  Don't be.  Let PRD Software do it for you with our remote installation and upgrade service.  Stay up to date with the latest versions of HelpMaster and have our team of experts do it for you.

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Database health check and service-desk review and analysis

Ever wondered if you have HelpMaster configured in the best possible way?  Let us do a thorough analysis of your database and provide you with the results.  Our database analysis service is a great way to gain insight into your helpdesk practices, HelpMaster configuration and overall health of your service desk.  Get a 25 page report that identifies over 100 individual database, helpdesk and service metrics.

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Custom report writing services

Get the reports you need.  If you would like to modify an existing report, build a brand new report, or integrate data and reports with other systems PRD Software can make it happen.  PRD Software specialize in helpdesk reporting, and will work with your team to get the reporting solution you need.

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