Features
Helpdesk Ticketing
Log, track and manage customer support tickets
Web service catalog
Client self service request catalog
Knowledge Base
Maintain a knowledge base of solutions, work-arounds, fixes and other knowledge
Process and Workflow
Power workflow designer for any business process or automation
Email to ticket conversion
Scan any inbox and convert email to support tickets
Triggers and Rules
Build automation rules and triggers to keep things running.
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Solutions
IT Helpdesk / Service Desk
Human Resources
Enterprise Service Management
Asset and Facilities Management
Services
Services Overview
An overview of all services.
Training
Learn about HelpMaster through our training courses.
ITSM Consulting
Service Management consulting for best-practice.
Virtual Administrator
Let us do the admin work
Remote Upgrade
We'll take care of your next upgrade
Report Development
Convert leads and close sales deals faster.
Support
Support for HelpMaster
Get support for HelpMaster
Download
Downloads for existing users only
Support FAQ
Support Frequently Asked Questions
Pricing
Company
About
Contact
Company Timeline
Blog
Demo and download
Testimonials
Get a Demo
Services
Services
Consulting
ITSM and service management consulting. PRD Software have decades of …
Custom Report Development
Service management and ITSM reporting development services. We …
Remote Upgrade and Healthcheck Service
Let us handle your next helpdesk software upgrade. We will install, …
Training
Get service management and helpdesk / ITSM training. Range of courses …
Virtual Administrator
Remote or on-site helpdesk software administration and configuration …
Services
PRD Software provide a range of service management software services …
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