Custom reporting - the challenge
HelpMaster ships with over 120 reports for all types of reporting and analysis of your helpdesk data. However, due to the unique nature of every business, there are times when you may need more from your reports.
Using Excel to make reports?
It is common for many organizations to produce reports manually through applications such as Microsoft Excel in order to take advantage of the charting and pivot table services available. Reports are often made this way also because staff do not have sufficient training or access to a dedicated report writing tool such as Crystal Reports or similar. This method of reporting introduces significant chance for data error as oftentimes data is manually "cut and pasted", or manually entered into Excel. In addition to being inaccurate, it is also time consuming. A correctly made custom report avoids these problems by automatically pulling data directly from your datasource every time.
Multiple databases, building queries and SQL?
The other challenge in custom reporting is joining disparate data sources – in many cases different databases together to form a single “view” of your data. Without a reasonable knowledge of SQL, this can be a formiddable task. Even with local data, building the query you need is a daunting task, especially if unfamiliar with SQL or relational database theory.
How we can help
PRD Software Reporting services can help you to reach your reporting goals
Our trained report-writers have an in-depth knowledge of the HelpMaster database and can create customized reports to suit your business requirement, whether it be a simple line-based report, or a complex statistical trend report.
Our reports can be tailored to suit your exact requirements. We can provide...
- Custom business logo on each report
- Charts, graphs, crosstab objects
- Drill-down, drill-through or hierarchial reporting
- Datawarehousing and OLAP / BI solutions
- Statistical, detail, trend and managerial summary style reports
Professional results, professional service
PRD Software professional services will always conduct a post-implementation followup to check whether the reporting solution has been successful and everything is working as it should. Furthermore, we’ll work with your staff to ensure that all reports are correctly filtered, maintained and updated when required.
- All report development work is charged at an hourly rate of AU$150, with a minimum of 1 hour.