Service Desk implementation, configuration and planning
HelpMaster is a suite of applications that have been designed to work together to provide a total helpdesk and support solution to your organization. While installation and configuration of HelpMaster is relatively easy, it does involve a knowledge of network, database and software systems.
Our consultants can help you to implement HelpMaster in your organization in a minimum of time and with a minimum of complication. Our installation and implementation services will help you to:
Install and configure Microsoft SQL Server
This will include installation, service pack and configuration of Microsoft SQL Server as well as the HelpMaster Database and Reports Wizard. An important part of SQL Server configuration is the maintenance schedules which include regular backup, re-indexing and statistics updates. Ensuring that your database platform is running at optimal performance and stability is vital for a trouble-free experience.
Install and configure the HelpMaster Desktop
This will include installing the basic components and configuring the system codes, staff profiles, basic templates, and all job related fields.
Install and configure the HelpMaster Priority Manager
This will include installation of the Priority Manager service, and configuring basic escalation and service level agreement (SLA) profiles
Install and configure the HelpMaster Email Manager
This will include installation of both the Email Manager administration utility as well as the service. Configuration involves setting rules to manage your inbox email and the automated replies to your clients. This step requires that the Desktop Edition is also fully installed and configured.
Install and configure the HelpMaster Web Interface
This will include installation and configuration of the Web Interface on Microsoft IIS. Configuration involves setting the various internet security options as well as the web settings.
Install and configure the HelpMaster Microsoft Active Directory synchronization
This will include installation and configuration of the Microsoft Active Directory service. Configuration involves setting the appropriate AD containers for synchronization and configuring the pattern-matching profile that best suits your organization and data structure.
Install and configure the HelpMaster Job Monitor
This will include installation and configuration of the HelpMaster Job Monitor to automatically alert users when their job queue changes
Contact PRD Software for futher information.